Search the Community

GS5SHAXNL00 Whirlpool Conquest side-by-side, ice make in freezer door. It won't dispense crushed ice, and sometimes won't dispense cubes. No problem with production. Chute clear. Auger motor turns and sounds normal in both directions (it turns one direction for cubes and the other for crushed ice). Auger itself is free turning in both directions. When a torque load is applied to the auger, like when chopping the ice, it sounds like the gear is skipping. And with the rhythm of the skipping sound, the ice removable receptacle/dispensing and chopping unit vibrates. I have examined the point where the 3-toothed flat gear on the bottom of the receptacle joins with the gear on the auger motor, and it appears normal - no apparent wear, no obstruction. The screws holding all apparently relevant parts are tight. There is nothing causing the receptacle to not seat completely. To me all symptoms point to the auger motor gear not completely engaging with the auger gear. Any help?? Thank you