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    • 15 February 2025 03:00 PM Until 04:00 PM
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      Returning guest presenter Aaron Wilson is back for another exciting discussion. This time, we'll be talking about...
      The Science of CYA: How to Keep the Customer Safe, Document Your Work, and Not Get Sued
      We take on a lot of liability as appliance repair techs, and that can get us into sticky situations whether we've done anything wrong or not. Aaron will be teaching us all about how to navigate this side of the trade.
      We'll start by going over a tragic, real-world case study where a sloppy installation had lethal results, analyzing exactly how the installer's negligence caused this. From there, our scope will expand to what kind of safety precautions we should implement in our own work, both for the customer's sake and for our own.
      But even if you do everything perfectly, there's still the famous "technician witch hunt." Well, we'll also talk about how to deal with that by thoroughly documenting your work and putting yourself beyond legal reproach.
      A little about our guest, Aaron Wilson:
      Aaron has been in the appliance repair trade for about 15 years, starting out by doing installations before moving on to bigger and better things. He worked for C&W Services as a Sub-Zero authorized servicer for a time and thereafter joined Mr. Appliance of Highland Park in the Dallas area, where he worked for years as the lead technician and field service manager. These days, he's making sure that all the appliances of everyone's favorite fried chicken place are in tip-top shape as the Quality and Performance Consultant for the southwest branch of Chick-fil-A. In addition, he has taught many classes on refrigeration repair and advanced diagnostics, during which time he also developed training material for the soft skills side of things, which he is delighted to share with you. On top of all that he's a certified graduate of the Master Samurai Tech Academy, so he knows his stuff!
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      Where: Online via Zoom
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LG LFCS22520S /04 Refrigerator Freezer Leaking & Frost


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Posted

Hi all - As of last month or so, my LG refrigerator that I purchased in 2020 has been having random puddles appear underneath the freezer. Upon inspection, the inside of the freezer also has been having deposits of snow-like frost that keep reappearing after I get rid of them, as well as what appears to be a layer of ice on the interior bottom of the freezer. The gasket surrounding the freezer seems to be fine, but maybe I'm missing something.

Was hoping I could get some guidance here on diagnosing and repairing the issues described. Thanks in advance!

 

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  • RobinWinter

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Posted

When you get that frost it's a definite sign of warm air getting in.  It's possible the ice on the freezer floor is preventing it from closing properly along the bottom.  I would start with clearing whatever is blocking the defrost drain.  

Posted

Hi Robin,

Is the defrost drain located in the main refrigerator section behind the back paneling or somewhere else?

I was able to find this video, which I think may be comparable to what I am experiencing: 

 

Posted

It's behind the rear panel in the freezer section.  When I go to a job like this the tools I use to clear a drain are a portable steamer and a trombone cleaner.  It's a pain to get to it but simple once you get that evaporator cover removed.

Melt any ice in the drip tray under the evaporator with a steamer or by letting it defrost unplugged and left open for 24 hours, never use a hair dryer or heat gun, they can warp or melt the liner.  There's a hole at the low point of that tray, snake it out with a trombone cleaner after removing the rear panel and removing the drain tube (clean that up too)

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