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    • 15 February 2025 03:00 PM Until 04:00 PM
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      Returning guest presenter Aaron Wilson is back for another exciting discussion. This time, we'll be talking about...
      The Science of CYA: How to Keep the Customer Safe, Document Your Work, and Not Get Sued
      We take on a lot of liability as appliance repair techs, and that can get us into sticky situations whether we've done anything wrong or not. Aaron will be teaching us all about how to navigate this side of the trade.
      We'll start by going over a tragic, real-world case study where a sloppy installation had lethal results, analyzing exactly how the installer's negligence caused this. From there, our scope will expand to what kind of safety precautions we should implement in our own work, both for the customer's sake and for our own.
      But even if you do everything perfectly, there's still the famous "technician witch hunt." Well, we'll also talk about how to deal with that by thoroughly documenting your work and putting yourself beyond legal reproach.
      A little about our guest, Aaron Wilson:
      Aaron has been in the appliance repair trade for about 15 years, starting out by doing installations before moving on to bigger and better things. He worked for C&W Services as a Sub-Zero authorized servicer for a time and thereafter joined Mr. Appliance of Highland Park in the Dallas area, where he worked for years as the lead technician and field service manager. These days, he's making sure that all the appliances of everyone's favorite fried chicken place are in tip-top shape as the Quality and Performance Consultant for the southwest branch of Chick-fil-A. In addition, he has taught many classes on refrigeration repair and advanced diagnostics, during which time he also developed training material for the soft skills side of things, which he is delighted to share with you. On top of all that he's a certified graduate of the Master Samurai Tech Academy, so he knows his stuff!
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      Who: This workshop is available to everybody, including you! You don't have to be a member of Appliantology to join the fun.
      When: Saturday, February 15 @10:00 AM Eastern Time.
      Where: Online via Zoom
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Kenmore dishwasher making buzzing noise


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Posted

Hello all, I have a Kenmore dishwasher (model 665.13722K601) which works as usual but suddenly started making a buzzing noise when the circulation pump/motor is running.  I removed the pump/motor assembly and ran the motor on the bench - same buzzing noise but, the buzzing noise stops immediately when power is removed (and the motor is slowing down).  The motor bearings feel tight and smooth when turned by hand so I;m thinking the noise is electrical in nature.

Question:  could this be caused by a bad motor capacitor?  The capacitor looks normal (no leaking or decolorization) but I don't have any way of testing it.

I'd much rather replace just the capacitor rather than the whole assembly but am reluctant to try one on spec as the things alone are around $85.

Thanks, any help appreciated.......

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Posted

Just wanted to add:  Remembered my multimeter has capacitance measurement so checked the capacitor and it reads 23.6 microfarads vs the specified value of 23.5 - so it looks good.

Then tried disconnecting the capacitor while the motor was running and the buzzing noise pretty much vanished.  So, what does that mean?  Bad motor winding?  Something else?

Posted

After much effort, found the problem - piece of broken glass in the chopper blade enclosure.

Thanks anyway...

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