Service Manuel Request

[Rich Armstrong]

Manufacturer: Speed Queen

Type of Appliance: Top Load Washing Machine

Model Number: TC5003W

Have you validated the model number at an online parts site like Repair Clinic? (yes or no): Yes

Have you watched the video on how to search for manuals and have you searched the Downloads section prior to posting this request? (yes or no): Yes

I can’t even find a parts list on this Captain. Anything you have is most welcome. Tank you! 

[Rich Armstrong]

The model number is TC5003WN Captain! Copy and paste left off the last letter. Sorry, I need to pay more attention! 

[Captain Dunsel]

Might have to call on @evaappliance or @Adirondack Bob to help you on this one.

[Rich Armstrong]

Thank you Captain!

[evaappliance]

tc5003wn is the product code we go by but the model # is awn632sp

[evaappliance]

if you post the serial number we can look up exactly what you need

[Rich Armstrong]

Here ya go

 

Serial# 2306066147

 

Are you a Speed Queen warranty tech? I was thinking I might become one just because of this issue on lack of information. Thank you @evaappliance

[evaappliance]

1 minute ago, Rich Armstrong said:

Here ya go

 

Serial# 2306066147

 

Are you a Speed Queen warranty tech? I was thinking I might become one just because of this issue on lack of information. Thank you @evaappliance

i am ,  speed queen is a good company to service for , been a dealer and warranty servicer since 2005  but have worked on speed queen since 1992 .   what part were you needing ? 

[evaappliance]

lots of times speed queen parts are serial number sensitive , so don't go by the lookups like sears , etc.....    they will mess you up !

[Rich Armstrong]

13 minutes ago, evaappliance said:

what part were you needing

I don’t know yet, I was mostly looking for entering diagnostics in case I have too. The washer is still under warranty so I imagine Speed Queen will send the part! 
 

Thank you for this valuable information @evaappliance Much appreciated! If I need you again I will holler! 

[evaappliance]

i don't think they will send a part , if i were you i would contact speed queen 1st,  or pass on the call . it is very much in warranty so unless you have permission from speed queen it could mess up 4 years of warranty for the customer.  that being said ,  the diagnostics is a little crazy for all of us , you have to see which lights are flashing and how many times, at best most of the time it heads you in the general direction . you have to catch it in the act though , they do not store codes. ( they have heard about not storing them from me many times )   what was the issue the customer is having ? if you want to take the call ,maybe we can go at it from that angle 

[Rich Armstrong]

The issue turned out to be a clogged cold water valve @evaappliance There was a film of some sort covering the screen. The Cx stated the steel lined hose was packaged in plastic. She said it was probably a piece of the hose wrapping. She also stated the kids who installed it were idiots

 

Thank you @evaappliance for all your assistance. Tomorrow I’m hitting up Speed Queen to be a warranty tech. I think the closest Speed Queen tech is in Benson Az on I-10. I live in Silver City New Mexico. 

[evaappliance]

3 hours ago, Rich Armstrong said:

She also stated the kids who installed it were idiots

  unfortunately this happens a lot  !!!!!!     Well water is always a bad deal  !!   I don’t think you will regret signing up with speed queen,  95% of the calls are very easy ,+ speed queens are built to last for years so when you take care of someone under warranty,they will be a cash customer for a long time after !   

[Rich Armstrong]

Thank you for the support @evaappliance I’m calling them today! 

[Captain Dunsel]

I know this has been solved, but I got in touch with Seed Queen and they sent me this schematic using the serial number above and a service manual.Uploading and waiting on approval:

[Rich Armstrong]

The issue turned out to be a clogged cold water valve @evaappliance There was a film of some sort covering the screen. The Cx stated the steel lined hose was packaged in plastic. She said it was probably a piece of the hose wrapping. She also stated the kids who installed it were idiots

 

Thank you @evaappliance for all your assistance. Tomorrow I’m hitting up Speed Queen to be a warranty tech. I think the closest Speed Queen tech is in Benson Az on I-10. I live in Silver City New Mexico. 

[Rich Armstrong]

Sorry for the repost. That’s great news Captain! Thank you. 

[Son of Samurai]

Thanks, Cap!