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  • Upcoming Events

    • 15 February 2025 03:00 PM Until 04:00 PM
      1  
      Returning guest presenter Aaron Wilson is back for another exciting discussion. This time, we'll be talking about...
      The Science of CYA: How to Keep the Customer Safe, Document Your Work, and Not Get Sued
      We take on a lot of liability as appliance repair techs, and that can get us into sticky situations whether we've done anything wrong or not. Aaron will be teaching us all about how to navigate this side of the trade.
      We'll start by going over a tragic, real-world case study where a sloppy installation had lethal results, analyzing exactly how the installer's negligence caused this. From there, our scope will expand to what kind of safety precautions we should implement in our own work, both for the customer's sake and for our own.
      But even if you do everything perfectly, there's still the famous "technician witch hunt." Well, we'll also talk about how to deal with that by thoroughly documenting your work and putting yourself beyond legal reproach.
      A little about our guest, Aaron Wilson:
      Aaron has been in the appliance repair trade for about 15 years, starting out by doing installations before moving on to bigger and better things. He worked for C&W Services as a Sub-Zero authorized servicer for a time and thereafter joined Mr. Appliance of Highland Park in the Dallas area, where he worked for years as the lead technician and field service manager. These days, he's making sure that all the appliances of everyone's favorite fried chicken place are in tip-top shape as the Quality and Performance Consultant for the southwest branch of Chick-fil-A. In addition, he has taught many classes on refrigeration repair and advanced diagnostics, during which time he also developed training material for the soft skills side of things, which he is delighted to share with you. On top of all that he's a certified graduate of the Master Samurai Tech Academy, so he knows his stuff!
      Also, follow this Calendar Event so you'll get notified of new posts here. Look for the "Follow" button either at the top of the topic on desktop or below the topic on mobile.
      Who: This workshop is available to everybody, including you! You don't have to be a member of Appliantology to join the fun.
      When: Saturday, February 15 @10:00 AM Eastern Time.
      Where: Online via Zoom
      How:
      Click here to register. If you're interested, register now. Arrive a couple minutes early to make sure your connection is working. Set a reminder for yourself for this workshop so you don’t miss it. 

Recommended Posts

Posted

Ser.# HR62214108 Mfg. date 5-16

Purchased new, 8 yrs ago. Intermittent ice production since last April (twice) then total failure last week. We've been running the fridge with no water filter since unit's first replacement indication. Refill switch is set to 'On', water dispenser functions, freezer temp was reset to 0 degrees F. Where should I begin please?

 

Best,

Ron 

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Posted Images

Posted

I can confirm ice bin and door switches have continuity. No ice in tray. I "think" I can feel either ice or debris in tray fill tube.

Posted

Ok, I just discovered this... Mfg failed to pull enough wiring harness through to allow for opening door even 45 degrees, let along 90... Not sure if I can butt splicers in that space and allow for fitment. might have to go caveman with solder and tape. 

Freezer Wiring Damage.jpg

Posted

Got  it fixed! First three cubes dropped 2.5 hrs later.

Butts.jpg

Done!.jpg

  • 5 months later...
Posted

Hi,

We are seeking assistance with a recurring issue on a particular fridge model, which often experiences problems such as a broken wire bundle at the bottom of the freezer door. Before recommending a control board replacement, we want to check if any technicians have had success with this model.

Here’s what we’ve done so far:
- Replaced the ice maker.
- Replaced the water valve (we had an extra on the truck).
- Repaired the wire bundle and tested continuity from the repair to the control board, all of which is fine.
- Diagnostic mode shows the ice maker is present but doesn't allow us to test the water fill.

In previous cases, issues with the water filter housing have caused similar problems. Before proceeding with further testing, we wanted to reach out to see if others have successfully repaired this issue.

Our next step might be to replace the control board, as we are unable to get a response from the diagnostics for the ice maker test. We suspect that a potential short from the wire bundle may have caused failures in other components that are not immediately visible.

Any thoughts or insights would be greatly appreciated.

 

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