Whirlpool WTW6120HW3 - Load & Go Detergent Dispenser Tray Won't Stay Put

[mapleman9]

The Load and Go tray on my washer (less than a year old) no longer stays fully in place. I push it all the way in and it slides out about 1/4 inch, and at times will leak from the bottom and into the washer when not in use. I've checked to make sure the washer is level just in case that was causing an issue.  Whirlpool customer service hasn't been any help, nothing in the manual, nothing appears to be out of place or broken.  So far mostly a minor annoyance, it appears to still be dispensing detergent properly, but with the slight leak I fear it will get worse.  Any ideas on what may be causing this and how to fix it?

[Nathaniel Peterson]

On 6/29/2024 at 4:21 PM, mapleman9 said:

The Load and Go tray on my washer (less than a year old) no longer stays fully in place. I push it all the way in and it slides out about 1/4 inch, and at times will leak from the bottom and into the washer when not in use. I've checked to make sure the washer is level just in case that was causing an issue.  Whirlpool customer service hasn't been any help, nothing in the manual, nothing appears to be out of place or broken.  So far mostly a minor annoyance, it appears to still be dispensing detergent properly, but with the slight leak I fear it will get worse.  Any ideas on what may be causing this and how to fix it?

Pull it out and check for cracks. Under a year they should send someone out under warranty.

[mapleman9]

On 7/3/2024 at 6:58 PM, Nathaniel Peterson said:

Pull it out and check for cracks. Under a year they should send someone out under warranty.

Thank you for the reply, I appreciate it.  I've examined it from every different angle, both the tray as well as the part that it slides into, and don't see any noticeable defects.  I think the leak is occurring because the tray is sliding out just enough that the little valve / nozzle in the back is no longer fully engaged and it might be seeping out through there.  I believe that if I can solve the mystery of why it is sliding out in the first place, it would solve any minor leakage issues.

[Nathaniel Peterson]

On 7/5/2024 at 10:17 AM, mapleman9 said:

Thank you for the reply, I appreciate it.  I've examined it from every different angle, both the tray as well as the part that it slides into, and don't see any noticeable defects.  I think the leak is occurring because the tray is sliding out just enough that the little valve / nozzle in the back is no longer fully engaged and it might be seeping out through there.  I believe that if I can solve the mystery of why it is sliding out in the first place, it would solve any minor leakage issues.

Don't remember if there's an oring on it but if there is it could be worn. Harbor freight junk has oring kits really cheap.