Whirlpool front-loading automatic washer W10175588C not spinning up to full speed during spin cycle

[bernk]

At first it was doing this intermittently and we thought it was a balancing issue. Now, it's every time. Although the machine does spin, it never spins fast and the clothes come out sopping wet. Doesn't matter how big the load is. I've tested it with one or two T-shirts and it still doesn't spin. Any ideas? Also, what is it that engages and makes that noise at 0:22 in the video?

 

 

[MrApplianceMatt]

It sounds like a few things might be going on but it's hard to tell from this video. The drain pump sounds loud so I would investigate that for a blockage or restriction. Check for any play between the spin basket and the tub as that would indicate a bearing or basket support arm failure. Pull the back panel off and look for signs of leakage from the basket drive shaft. There should be some technical information tucked under the top somewhere. I would look for error codes to see what the control board thinks is wrong and why it's limiting spin speed.