Samsung NX60A6751SS gas stove pressure too high

[yelnats]

I purchased a new Samsung NX60A6751SS and the burner flames are way too high, to the point that it destroys pans. An appliance technician came out and the measured the gas pressure and it was too high (I run natural gas, not LP). He said that it was the regulator (DG94-03445C, I believe) and that he could order one, but that he would not be surprised if the new part would also be bad, because Samsung probably produced a batch of bad regulators he said. Sure enough, when the new part from Samsung arrived and was installed, nothing changed, the gas pressure is still too high and the technician says that it can not be anything else but the regulator. He did not offer to send the part back and charged me for the install, saying that there was nothing else he could do. Now I am thinking of scrapping the stove.

Is this something that happens? A new stove comes with a bad regulator, then the replacement regulator is also bad? Or is there something else that could be causing this problem? No one changed any nozzles or reversed the fitting on the regulator. From what I read it ships set up for natural gas and even if it had the lp nozzles, the burner flames should be lower if you supply natural gas to the lp nozzles, not higher. The gas pressure to the house was checked and it was normal and the old stove always worked fine. Any ideas? Thanks.

[Econo Appliance]

How high are the flames on your burner?  at highest and lowest setting, without any pots or pans...

You are correct in that, if any of the equipment was set up for LP but you're running NG then the flame would be tiny.  

Did you buy this range brand new, or was it perhaps used/reconditioned etc?  

 

Edited 2 hours ago by Econo Appliance

[yelnats]

Additional information: The natural gas pressure coming into the house measures 7.5, the pressure at the burner is 6, originally and after replacing the regulator.

[yelnats]

It was purchased new. The burner flames on low seem fine. On high they are above the grate slightly. The oven also seems to run very hot. If the regulator is not working properly (for example allowing too much gas), does it stop the oven from holding the set temperature and cause it to run hot?