Can someone help me please?

[ApplianceMagic]

Here's the situation. A while back I went on a service call behind another company. I'm not sure of the exact model number of that refrigerator but it is exactly like another refrigerator I went on with the same problem. That model number is GSS25JFPACC.

Both service calls, exact refrigerators, both times going behind another company that also could not fix the problem. The problem: The damper that allows cold air in from the freezer to the refrigerator will not open. On both calls the previous company had already replaced the main control boards. I guess they gave up and the home warranty company decided to replace the entire refrigerator. Well, coincidentally, both customers moved the old refrigerators to their shops and wanted them fixed anyway and called me.

I checked the damper motor: Unplug refrigerator and open damper half way. Plug in refrigerator and damper should move. It did. It closed then opened, I think. I checked the thermistor on the damper, it read good (correct resistance). I checked the thermistor in the freezer, it checked good.

So what's the problem? In the bottom left of the freezer is something that appears to be another thermistor that I can't get out to check. But I am totally confused. Have any of you figured out this puzzle that me and the techs before me could not crack?

Thanks.

[Samurai Appliance Repair Man]

If they're the old style thermistors, they should all be replaced in any event. More info==> http://fixitnow.com/wp/2010/06/30/ge-profile-and-arctica-refrigerators-upgraded-thermistors/

[ApplianceMagic]

If they're the old style thermistors, they should all be replaced in any event. More info==> http://fixitnow.com/wp/2010/06/30/ge-profile-and-arctica-refrigerators-upgraded-thermistors/

Thanks. Would you happen to have a service manual on that particular model?

[Samurai Appliance Repair Man]

You betcha. Here's how to get hooked up with the manual scene==> http://Appliantology.org/apprentice/

[ApplianceMagic]

You betcha. Here's how to get hooked up with the manual scene==> http://Appliantology.org/apprentice/

My membership didn't carry over to this new forum?

[Samurai Appliance Repair Man]

It did. It expired.

[ApplianceMagic]

It did. It expired.

I paid for the lifetime membership.. that's what it says too. I did do the 5.00 membership, and that expired but then I did the lifetime and I'm not dead yet, lol.

[ApplianceMagic]

12-August 10 Lifetime (Never Expires) 45.00 USD Paid

[ApplianceMagic]

But for the record I already have this manual. You sent it on the 1st call. So thanks but can you find out about my membership?

[Samurai Appliance Repair Man]

You're logged in as a grasshopper. Use your Apprentice acct.

[ApplianceMagic]

You're logged in as a grasshopper. Use your Apprentice acct.

How do I do that? I only had one account...

[ApplianceMagic]

Your Current Subscription Details Start Date End Date Paid Status

Permapprenticeship

For a one-time love-offering of just $45, you get posting privileges in the forum, including the ability to start new topics, send private messages, edit your own posts, request service manuals, and download the thousands of illustrative attachments all FOREVER. Bonus: Permapprentices also get a secret access link to the Samurai's stash of repair manuals.

Your account should be upgraded automatically and instantly after Paypal processes your payment so you can post and download attachments right away. In case of a glitch, send a message to the Samurai and he'll straighten it out.

12-August 10 Lifetime (Never Expires) 45.00 USD Paid

Your Expired Subscriptions Details Start Date End Date Paid Status

Basic Apprenticeship 02-August 10 02-October 10 5.00 USD Expired

[Samurai Appliance Repair Man]

You're logged in as a Grasshopper. I'll check your acct later tonight.

[ApplianceMagic]

You're logged in as a Grasshopper. I'll check your acct later tonight.

I logged out and back in but that didn't help. Although it says I'm logged in as a grasshopper it clearly says my current subscription is permapprenticeship. Thanks for checking on that. Hope it's corrected soon.

[Samurai Appliance Repair Man]

Looks like for some reason, your account subscription didn't convert properly from the old forum. There are about 30 to 40 other Chiefs who didn't convert for some reason. I can't determine who they are, I just know there's a discrepancy in the head count. I've corrected your account no so you're all set.

[ApplianceMagic]

Looks like for some reason, your account subscription didn't convert properly from the old forum. There are about 30 to 40 other Chiefs who didn't convert for some reason. I can't determine who they are, I just know there's a discrepancy in the head count. I've corrected your account no so you're all set.

Thanks.