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  • Upcoming Events

    • 15 February 2025 03:00 PM Until 04:00 PM
      1  
      Returning guest presenter Aaron Wilson is back for another exciting discussion. This time, we'll be talking about...
      The Science of CYA: How to Keep the Customer Safe, Document Your Work, and Not Get Sued
      We take on a lot of liability as appliance repair techs, and that can get us into sticky situations whether we've done anything wrong or not. Aaron will be teaching us all about how to navigate this side of the trade.
      We'll start by going over a tragic, real-world case study where a sloppy installation had lethal results, analyzing exactly how the installer's negligence caused this. From there, our scope will expand to what kind of safety precautions we should implement in our own work, both for the customer's sake and for our own.
      But even if you do everything perfectly, there's still the famous "technician witch hunt." Well, we'll also talk about how to deal with that by thoroughly documenting your work and putting yourself beyond legal reproach.
      A little about our guest, Aaron Wilson:
      Aaron has been in the appliance repair trade for about 15 years, starting out by doing installations before moving on to bigger and better things. He worked for C&W Services as a Sub-Zero authorized servicer for a time and thereafter joined Mr. Appliance of Highland Park in the Dallas area, where he worked for years as the lead technician and field service manager. These days, he's making sure that all the appliances of everyone's favorite fried chicken place are in tip-top shape as the Quality and Performance Consultant for the southwest branch of Chick-fil-A. In addition, he has taught many classes on refrigeration repair and advanced diagnostics, during which time he also developed training material for the soft skills side of things, which he is delighted to share with you. On top of all that he's a certified graduate of the Master Samurai Tech Academy, so he knows his stuff!
      Also, follow this Calendar Event so you'll get notified of new posts here. Look for the "Follow" button either at the top of the topic on desktop or below the topic on mobile.
      Who: This workshop is only available to tech members at Appliantology.
      When: Saturday, February 15 @10:00 AM Eastern Time.
      Where: Online via Zoom
      How:
      Click here to go to the forum topic with the registration link. If you're interested, register now. Arrive a couple minutes early to make sure your connection is working. Set a reminder for yourself for this workshop so you don’t miss it.  And check out past workshops here: https://appliantology.org/announcement/33-webinar-recordings-index-page/

Recommended Posts

richseattle56
Posted

The freezer drawer is all out of alignment. Client says he had a different tech come over to change the drain tube. Part # W10619951 . When he was done the drawer was all out of whack. Right side of drawer closes within a 1/4 inch, Left side an inch. How to disassemble the complete freezer section to realign. Or is there a trick. Service manual. anything would help.

Thanks

richseattle56
Posted

Probably need new rails. But how to replace??? That is the question.

Posted (edited)

Probably need new rails. But how to replace??? That is the question.

did you look at page 35 of the manual I just linked??

for further questions not related to the manual request , please post in the kitchen or dojo forum.

Edited by DurhamAppliance
richseattle56
Posted (edited)

Totally different type baskets. One drawer and rack below ice maker, can remove drawer under ice maker but the rails seem riveted in. Next to the Ice drawer, there is another drawer. Also no way I can see to get it out. The only site I have seen with a parts breakdown for this 1.5 year old model is Sears Parts Direct. And below the IM drawer and the one to the right of it, is a about 2.5 inch wire rack drawer that is on wheels that easily comes out. The basket that sits on the freezer door rails is not in backwards the slanted part of it is to the back of the freezer. Took out both the long 2.5 just above the freezer drawer that's on the rails, and the drawer that's on the freezer rails and still the same.

Edited by richseattle56
Posted (edited)

as stated previously, kitchenaid has a few more baskets. I have disassembled this unit using the methods in previously provided info and intuition. The rails you want to replace are like the ones in the provided manual. Disassembling freezer cam/cogs is in the manual. I provided tips on aligning cam/cogs in the first link

The top drawers are easier to remove then the one in the manual... should be small levers on the outside of those basket rails when extended.

Once again, if there are still more questions, you are doing yourself a disservice by asking them in this forum. Many techs, including those with better knowledge on this subject than me, will choose not to read or answer your questions since it is in the manual request forum. Furthermore, it has limited value in helping others in the future for the same reason. That is the reason for the rule limiting this forum to manual request only.

Odds are, with Whirlpool stuff, the best you may get in a reasonable amount of time is a tech sheet which is of no help to your problem.

Btw, why do you need to disassemble the entire freezer to realign the drawer?? simply remove freezer drawer, extend drawer rails and press in the remaining clips holding the rails in place. You can reach those retaining clips without removing upper drawers. Reverse to reassemble making sure the cogs are aligned perfectly (see first link i provided ) and the retaing clips are fully engaged. If still a problem, replace rails.

Edited by DurhamAppliance
  • Like 1
richseattle56
Posted

I am re-posting in Kitchen Forum. This model is different.

Posted (edited)

I am re-posting in Kitchen Forum. This model is different.

Rich if this drawer has an ice bucket with a magnet slider (allows bucket drawer to open with the freezer door if so desired) and all the way to the right, there is a wire basket with rollers.... it is the same as the one I am talking about. The ice bucket rail has levers on each side. The middle support bracket, which holds the right side of the icemaker bucket rail, comes off intuitively. There may be screws . I can't remember., I had to disassemble this thing three times this year. No info... using the information i provided earlier and intuition, i figured it out.

Edited by DurhamAppliance
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