GS5SHAXNL00 wont dispense crushed ice

[agcruise]

GS5SHAXNL00 Whirlpool Conquest side-by-side, ice make in freezer door.

It won't dispense crushed ice, and sometimes won't dispense cubes.   No problem with production.  Chute clear.  Auger motor turns and sounds normal in both directions (it turns one direction for cubes and the other for crushed ice).  Auger itself is free turning in both directions.  When a torque load is applied to the auger, like when chopping the ice, it sounds like the gear is skipping.  And with the rhythm of the skipping sound, the ice removable receptacle/dispensing and chopping unit vibrates.  I have examined the point where the 3-toothed flat gear on the bottom of the receptacle joins with the gear on the auger motor, and it appears normal - no apparent wear, no obstruction.  The screws holding all apparently relevant parts are tight.  There is nothing causing the receptacle to not seat completely.  To me all symptoms point to the auger motor gear not completely engaging with the auger gear.

Any help??

Thank you

[Samurai Appliance Repair Man]

Probably ice/frost accumulated on the spring-loaded augur drive motor teeth that's preventing them from engaging the mating teeth on the bottom of the ice bucket. Open the door, remove the ice bucket and clear the ice/frost caught up in the drive teeth. Sometimes, you'll need to remove the drive shaft to free the spring that gets bound up by frost. If that spring gets stuck, there's nothing pressing the augur drive teeth into the ice buck teeth. 

[agcruise]

Well it's fixed! I'm not positive what the problem was but I took the ice bucket out of the freezer and let it completely warm up to room temperature, and reinstaled it and now it is working normally.   I did have the door to the freezer open for a little while so it is also possible that some ice or frost in the in-door mechanisms melted.  Either way, I'm back to making crushed ice.  Thank you for the reply anyway...