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  • Upcoming Events

    • 15 February 2025 03:00 PM Until 04:00 PM
      1  
      Returning guest presenter Aaron Wilson is back for another exciting discussion. This time, we'll be talking about...
      The Science of CYA: How to Keep the Customer Safe, Document Your Work, and Not Get Sued
      We take on a lot of liability as appliance repair techs, and that can get us into sticky situations whether we've done anything wrong or not. Aaron will be teaching us all about how to navigate this side of the trade.
      We'll start by going over a tragic, real-world case study where a sloppy installation had lethal results, analyzing exactly how the installer's negligence caused this. From there, our scope will expand to what kind of safety precautions we should implement in our own work, both for the customer's sake and for our own.
      But even if you do everything perfectly, there's still the famous "technician witch hunt." Well, we'll also talk about how to deal with that by thoroughly documenting your work and putting yourself beyond legal reproach.
      A little about our guest, Aaron Wilson:
      Aaron has been in the appliance repair trade for about 15 years, starting out by doing installations before moving on to bigger and better things. He worked for C&W Services as a Sub-Zero authorized servicer for a time and thereafter joined Mr. Appliance of Highland Park in the Dallas area, where he worked for years as the lead technician and field service manager. These days, he's making sure that all the appliances of everyone's favorite fried chicken place are in tip-top shape as the Quality and Performance Consultant for the southwest branch of Chick-fil-A. In addition, he has taught many classes on refrigeration repair and advanced diagnostics, during which time he also developed training material for the soft skills side of things, which he is delighted to share with you. On top of all that he's a certified graduate of the Master Samurai Tech Academy, so he knows his stuff!
      Also, follow this Calendar Event so you'll get notified of new posts here. Look for the "Follow" button either at the top of the topic on desktop or below the topic on mobile.
      Who: This workshop is available to everybody, including you! You don't have to be a member of Appliantology to join the fun.
      When: Saturday, February 15 @10:00 AM Eastern Time.
      Where: Online via Zoom
      How:
      Click here to register. If you're interested, register now. Arrive a couple minutes early to make sure your connection is working. Set a reminder for yourself for this workshop so you don’t miss it. 

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Posted

going to this no heat call but cannot find access to this models diagnostic testing and error codes

Posted

Moved to appropriate forum.

  • Like 1
  • Team Samurai
Posted

 

Posted

thanks Samurai the manual came in handy and I was able to pull up an e52 error code only , which I  believe had nothing to do with the symptoms. The complaint was the dryer was not drying the clothes which becomes a broad issue especially when the customers don't know how to operate the machines. it was shutting off early and the clothes were still damp. So I had test a load and see what happens and the dryer shut down the heat and went into cool down mode after 10 minutes . I took a scotch brite pad to the moisture sensor bars and cleaned them off with alcohol and explained to her that on this model the normal setting is about 45 minutes of drying time with 5 minutes of that time cooling  down. Ran the dryer again with wet clothing and the dryer stayed working till its alloted time was finished and the clothing was dry.  So there really is only about 40 minutes of drying time for the sensor cycle. I just told her to basically use  the more advanced times in the automatic cycles on this dryer .  its been several days and haven't heard back from her so I am going to assume the problem was rectified.  I don't really think these frigidaire Affinitty model dryers are really that great or consumer friendly. This model has like 6 to 8 different cycle settings you can choose in it's automatic cycle.  :wacko::blink:   Take care Samurai and thanks again  Darren

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