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  • Upcoming Events

    • 15 February 2025 03:00 PM Until 04:00 PM
      1  
      Returning guest presenter Aaron Wilson is back for another exciting discussion. This time, we'll be talking about...
      The Science of CYA: How to Keep the Customer Safe, Document Your Work, and Not Get Sued
      We take on a lot of liability as appliance repair techs, and that can get us into sticky situations whether we've done anything wrong or not. Aaron will be teaching us all about how to navigate this side of the trade.
      We'll start by going over a tragic, real-world case study where a sloppy installation had lethal results, analyzing exactly how the installer's negligence caused this. From there, our scope will expand to what kind of safety precautions we should implement in our own work, both for the customer's sake and for our own.
      But even if you do everything perfectly, there's still the famous "technician witch hunt." Well, we'll also talk about how to deal with that by thoroughly documenting your work and putting yourself beyond legal reproach.
      A little about our guest, Aaron Wilson:
      Aaron has been in the appliance repair trade for about 15 years, starting out by doing installations before moving on to bigger and better things. He worked for C&W Services as a Sub-Zero authorized servicer for a time and thereafter joined Mr. Appliance of Highland Park in the Dallas area, where he worked for years as the lead technician and field service manager. These days, he's making sure that all the appliances of everyone's favorite fried chicken place are in tip-top shape as the Quality and Performance Consultant for the southwest branch of Chick-fil-A. In addition, he has taught many classes on refrigeration repair and advanced diagnostics, during which time he also developed training material for the soft skills side of things, which he is delighted to share with you. On top of all that he's a certified graduate of the Master Samurai Tech Academy, so he knows his stuff!
      Also, follow this Calendar Event so you'll get notified of new posts here. Look for the "Follow" button either at the top of the topic on desktop or below the topic on mobile.
      Who: This workshop is available to everybody, including you! You don't have to be a member of Appliantology to join the fun.
      When: Saturday, February 15 @10:00 AM Eastern Time.
      Where: Online via Zoom
      How:
      Click here to register. If you're interested, register now. Arrive a couple minutes early to make sure your connection is working. Set a reminder for yourself for this workshop so you don’t miss it. 

Recommended Posts

Posted

I thought I had downloaded this file back in November of 2015. Am I mistaken? Is there a service manual available if not. I cannot find it. I am  having a call back  problem with this Kitchen Aid and I don't like this call back crap. Can someone help?

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Top Posters In This Topic

  • MsAnn

    5

  • Samurai Appliance Repair Man

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  • Team Samurai
Posted

 

Posted

i am looking for the service manual not the tech sheet.

  • Team Samurai
Posted
4 minutes ago, MsAnn said:

i am looking for the service manual not the tech sheet.

That's already in the Downloads. Search the Files section using "KSSC*" and you'll find it. 

Posted

sweet. Thank you! I looked and Looked but no I failed. Thank you Samurai

  • Team Samurai
Posted

Let me know if you still can't find it. This video shows how to search: 

 

Posted

I got brother! I guess My eyes were getting too tired last night. Thank I hate it when when I bug y'all about something that is already available. 

  • Team Samurai
Posted
Just now, MsAnn said:

I hate it when when I bug y'all about something that is already available.

You're not bugging me! I just like making sure techs how to search so they can get their information faster. Glad you found it! 

  • 2 weeks later...
Posted

That's cool. 

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