GE PSC25NSTB SS sidexside freezer is warm

[kps49]

This is a counter depth Side x Side GE refrigerator.    Ice maker makes ice, but then it melts.    That was the initial symptom.   My tenant said the food below was frozen, but when I went there and put an instant read thermometer in, the freezer was about 40 degrees.   It was set to 0.

Also - I just read that some GE refrigerators have a self-diagnostic capability.   Does this one?

If it does, where can I find manuals that might have the self-diagnostic instructions.

Thanks for all help...

 

[Samurai Appliance Repair Man]

On March 23, 2016 at 0:44 PM, kps49 said:

thermometer in, the freezer was about 40 degrees.

Warm in both compartments, check these:

- Condenser fan running

- Condenser coil clean

- Condenser coil temperature-- should be around 100F

If all those check good, then you'll need to check the frost pattern on the evaporator coil. 

[16345Ed]

1 hour ago, Samurai Appliance Repair Man said:

Warm in both compartments, check these:

- Condenser fan running

- Condenser coil clean

- Condenser coil temperature-- should be around 100F

If all those check good, then you'll need to check the frost pattern on the evaporator coil. 

Just a question, check condenser coils temperature? Why did I think compressor?

Edited March 25, 2016 by 16345Ed

[Samurai Appliance Repair Man]

Just now, 16345Ed said:

Just a question, check condenser coils? Why did I think compressor?

Don't know what you were thinking unless you tell me! Feel free to elaborate or ask a complete question.

[16345Ed]

I thought we checked the temperature of the compressor, didn't realize it was the coils we are suppose to check temperature on, just my misunderstanding and wanted to verify. Thanks

 

[Samurai Appliance Repair Man]

12 minutes ago, 16345Ed said:

I thought we checked the temperature of the compressor, didn't realize it was the coils we are suppose to check temperature on,

Correct-- condenser coils are where you check head temperature if you're looking for the rule-of-thumb 100F

[Hiroshi]

defrost failure will result in warm temps also...

[16345Ed]

19 hours ago, Hiroshi said:

defrost failure will result in warm temps also...

Yes indeed, hence the next step being eyeballs on evaporator as Samurai stated. 

After checking condenser...