Orien Under the counter ice machine M# FS-551M

[Appliance Guys]

I know this might be a stretch but I'm looking for a service manual or any other technical information regarding this unit. I went on the Orien website and they have a basic parts diagram but I was hoping for something a little more diagnostic.

 

-Mike (Office manager, CSR)

[DurhamAppliance]

Did you ask them specifically for a tech sheet? 

Edited April 19, 2016 by DurhamAppliance

[Appliance Guys]

I asked for a "service manual" and they directed me to the parts diagram. Perhaps "tech sheet" will ring a bell for them.

[Appliance Guys]

All they have is a parts diagram unfortunately. Have searched elsewhere but no luck on this one yet.

-Mike (CSR, Office Manager)

[Samurai Appliance Repair Man]

What you really need is the schematic. Smaller manufacturers usually don't have the resources to produce tech sheets or full-blown service manuals.  That requires hiring technical writers and editors. But they will always have a schematic because that's what the engineers develop when they designed the machine. Ask them for a PDF of the schematic diagram. 

Edited April 21, 2016 by Samurai Appliance Repair Man
typos

[Appliance Guys]

Huh... cool, that's insightful. I spoke with the rep there (they are indeed a small manufacturer) and she didn't have a a schematic. The only thing she had was a exploded parts diagram which doesn't seem to be that useful to my tech. I did manage to get the phone number for one of their more technical employees who we can speak with regarding the repair. How available he'll be I'm not sure.

-Mike (CSR, Office Manager)