Whirlpool WRF990SLAM0 service recall doc request, not cooling properly

[QualityMike]

i have a customer with this same model and serial falls within range, icemaker leaks water and iceball on freezer evaperator cover in right. freezer is hovering around 30 degrees and fridge is at 46 degrees. i refered her to Whirlpool for warranty service, does anyone have a document #  or is there a link to the service recall doc?

[Samurai Appliance Repair Man]

I think this is the Service Pointer you're looking for although it's not a recall, per se-- Whirlpool carefully calls it a "Special Project".

 

[QualityMike]

thanks, but the my customers fridge has different symptoms. bryanS refered to the special project in this thread regarding fresh food evaperator and dryer replacement. 

 

http://appliantology.org/topic/55665-whirlpool-dual-evap-sxs-wrf990slam00/#comment-342768

 

[DurhamAppliance]

It's called special project S71233 

then later updated by.... 

Edited April 24, 2016 by DurhamAppliance

[QualityMike]

5 hours ago, DurhamAppliance said:

                                

thanks soooo much, my customer symptoms are exaclty wht this SP describes, frost build up as in pic, noisy compressor, abnormally high temps. her serial # is right before the cutoff, so probably one of the last ones before they caught it. :/

so whats the difference between a Service Pointer, Special Project and a recall?

I'm thinking that a Service Pointer is a generic term for a tech info bulletin and may or may not be Warrantied by manufacturer, and recall are not warranty and  Special Projects are Warranty? Is this correct. Having worked for Sears for years, I'm kinda feel abit stupid asking this.

 

Thanks