Maytag Neptune MAh5500BWW stops at 7 minutes and turns off never going to high spin

[crazygolfer123]

It tosses and pumps the water out but when it hits 7 it pauses then turns off completely.   I've checked the level it is good.  Tried resetting the pressure level indicator.   I know there is a way to run a debug but can't remember the steps.   Any suggestions. Also any suggestions on where to get the service manual.

[johntech]

Service manual is usually in a plastic bag stuck on the inside front of the machine. You can either use a putty knife to open the top or simply tilt the machine back and reach up the front panel. They are usually on the right side. What I would do first is make sure the tub spins by hand if it does I would use the service manual to check for error codes and see if it will spin in diagnostic mode. If it is s shutting off I would suspect to see an error code. You can get the manual here in the download section but you would have to upgrade your membership. I would also visually inspect the circuit board there is a service bulliten about burned resistors on your model. There is allso a service bulliten about a lr ( locked rotor) error could be caused by poor crimping of the terminals to the water valves. 

[Hiroshi]

The Service Mode can be entered in the middle of any wash cycle. While in the Service Mode, the servicer can start a variety of special service tests. Accessing Service Mode: Pressing down the delicates and heavy soil keys for 3 seconds places the machine in the Service Mode. Motor speed will be displayed when started. To exit Service Mode, press delicates and heavy soil keys for 3 seconds again.

Pressing Spin while in service mode: Runs Quick Spin test.    Press Start/Pause to exit test.

If it won't spin at all, suspect the MCU. Motor Controller Board.

[crazygolfer123]

thanks for the information.  I ran the diagnostics after confirming it was gently spinning.  it returned a 05. error code.  I don't remember seeing any manual when I took the door off.   But will be checking again.  and check the connections of the level indicator.    

[johntech]

0. Error 5 Continuous

   unbalance

1. circuit

   (During Spin only). 

   Unbalance circuit is always open. 

   Go to “Wet Clothes”, page 3. (See unbalance harness connections) 

   Wet Clothes

   • Very small clothes loads can cause unbalances. Add additional towels.

   • Excessive suds may have been present. Check for diagnostic code 16.

   • Check unbalance harness connections at all switches and at main harness connection on top of Outer Tub Assembly for connectivity.

   • Inertial Unbalance Switch tripped too soon, resulting in lower spin speeds. Run Quick Spin Test to check unbalance switches and Control Board.

   • Check for restricted drain system.
   • Perform “Motor Drive System Test”.