electrolux range ew30d575ks2 door locking randomly

[hokyplaya1]

Door lock is randomly locking and unlocking. when first called to house it was stuck locked. I took out door lock and replaced it. week or so had passed and customer called again complaining of same issue. I replaced EOC. got a call next day it is still doing it. Any ideas?

[Hiroshi]

Is there any icon or indicator on the display when it is locking?

Have you put the machine into diagnostics?

[hokyplaya1]

I haven't witnessed this issue as it is random...customer says it locks out control panel when it happens and the lock icon is lit. I have not been able to put into diagnostic as i haven't been able to find out how . Tech sheet missing.

[hokyplaya1]

Also....customer claims no error codes.

[johntech]

Is it heating properly? Have you tested the sensor?  If the oven thinks the temp is too high it will lock the door as a safety precaution. 

[hokyplaya1]

As far as im aware of it is heating properly...i thought the temp probe may be an issue..i have not tested it as of yet.

[hokyplaya1]

Does anyone know the sequence to put this unit in diagnostics?

[johntech]

If your model number is really ew30ds75ks2 then it does not list any service mode in tech sheet. Errors should pop up when detected.

[hokyplaya1]

Yes that is the proper model...and it hasn't thrown out any error codes at all as of now.

[johntech]

Normaly if this oven is locking the door for over temp issues I would expect it to give a f10 error. With no errors I would replace the control if the sensor tested good which you already did. Next I would wonder if there were any young children in the house that could be pressing buttons. I would not rule out that somebody is leaning against the touchpad. I would show customer how to lock and unlock the control and see if it locks itself while the controls are locked out.

[hokyplaya1]

It has given no errors per the customer. I have also shown them how to unlock controls and they say  w hen it locks on its own the unlock button is unresponsive.

 

[Hiroshi]

IQ and Wavetouch - EW30DS75KS2 - _Freestanding_Electric_Range-_5995521555 page17.pdf

I believe this applies to the machine in question- you press and hold Timer on/off and Upper Oven together for 3 seconds to get into service mode...

Edited January 30, 2017 by Hiroshi

[hokyplaya1]

Thank you for finding this..im sure ill get some answers with this.