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  • Upcoming Events

    • 15 February 2025 03:00 PM Until 04:00 PM
      1  
      Returning guest presenter Aaron Wilson is back for another exciting discussion. This time, we'll be talking about...
      The Science of CYA: How to Keep the Customer Safe, Document Your Work, and Not Get Sued
      We take on a lot of liability as appliance repair techs, and that can get us into sticky situations whether we've done anything wrong or not. Aaron will be teaching us all about how to navigate this side of the trade.
      We'll start by going over a tragic, real-world case study where a sloppy installation had lethal results, analyzing exactly how the installer's negligence caused this. From there, our scope will expand to what kind of safety precautions we should implement in our own work, both for the customer's sake and for our own.
      But even if you do everything perfectly, there's still the famous "technician witch hunt." Well, we'll also talk about how to deal with that by thoroughly documenting your work and putting yourself beyond legal reproach.
      A little about our guest, Aaron Wilson:
      Aaron has been in the appliance repair trade for about 15 years, starting out by doing installations before moving on to bigger and better things. He worked for C&W Services as a Sub-Zero authorized servicer for a time and thereafter joined Mr. Appliance of Highland Park in the Dallas area, where he worked for years as the lead technician and field service manager. These days, he's making sure that all the appliances of everyone's favorite fried chicken place are in tip-top shape as the Quality and Performance Consultant for the southwest branch of Chick-fil-A. In addition, he has taught many classes on refrigeration repair and advanced diagnostics, during which time he also developed training material for the soft skills side of things, which he is delighted to share with you. On top of all that he's a certified graduate of the Master Samurai Tech Academy, so he knows his stuff!
      Also, follow this Calendar Event so you'll get notified of new posts here. Look for the "Follow" button either at the top of the topic on desktop or below the topic on mobile.
      Who: This workshop is available to everybody, including you! You don't have to be a member of Appliantology to join the fun.
      When: Saturday, February 15 @10:00 AM Eastern Time.
      Where: Online via Zoom
      How:
      Click here to register. If you're interested, register now. Arrive a couple minutes early to make sure your connection is working. Set a reminder for yourself for this workshop so you don’t miss it. 

Recommended Posts

Posted

Have a Summit FFBF 181 that the freezer doesn't get cold enough. Repair tech thought I should replace compressor but that doesn't sound right--any thoughts on what might be going on

Posted

You don’t believe technician the physically saw your unit, but you come on line to believe technicians that haven’t seen your unit?

why don’t you trust your tech?

  • Like 1
Posted

Because the tech that visited didn't perform any diagnostic procedures, and compressor fails my civilian logic test since the fridge is fine. Rather than spend $600 to see if tech is right I want to get a second opinion--which is a pretty common use of internet forums. 

Posted

So tech looked at the fridge and said yeh nah mate needs a compressor ?

 

did he actually do anything ?

did he explain the reason why it needs a compressor ?

 

or is it a guess ?

 

none of us sitting back here can tell exactly what is going on without more information and testing 

Posted

Seemed like guessing. Didn't remove the unit, said it was a super common failure on these units, and went on his way. I asked about testing but he wanted  $$ to pull it out to get access. 

Afterwards I was super dubious realizing Summit is a rather rare brand so the chances of him having seen this before was slim.

I guess I should just try another tech, but wanted to see if someone here was familiar with the troubleshooting routine for Summits so I could have some independent info.

 

Posted

That unit is a single compressor, single evaporator unit, so troubleshooting a no-cool or weak cooling is pretty universal. It's normal for fridge temps to remain good as long as the freezer doesn't warm beyond the fridge set-point.

If you want to confirm /refute the last tech's diagnosis, listen to the unit over a period of time, get to know the sound of the compressor. It's normal for the compressor to run 10-20 min. at a time, then off for 20-40 min. If your compressor seems to be running more than 50% of the time, the last tech could be right, could be a failing / inefficient compressor, could be a refrigerant leak, or a restriction. All expensive repairs. If the compressor isn't running when the unit should be cooling, your problem is elsewhere.

 

Posted

If you have an infrared temp gun shoot temperature of condenser coils (clean coils first). 

Report results. 

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