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  • Upcoming Events

    • 15 February 2025 03:00 PM Until 04:00 PM
      1  
      Returning guest presenter Aaron Wilson is back for another exciting discussion. This time, we'll be talking about...
      The Science of CYA: How to Keep the Customer Safe, Document Your Work, and Not Get Sued
      We take on a lot of liability as appliance repair techs, and that can get us into sticky situations whether we've done anything wrong or not. Aaron will be teaching us all about how to navigate this side of the trade.
      We'll start by going over a tragic, real-world case study where a sloppy installation had lethal results, analyzing exactly how the installer's negligence caused this. From there, our scope will expand to what kind of safety precautions we should implement in our own work, both for the customer's sake and for our own.
      But even if you do everything perfectly, there's still the famous "technician witch hunt." Well, we'll also talk about how to deal with that by thoroughly documenting your work and putting yourself beyond legal reproach.
      A little about our guest, Aaron Wilson:
      Aaron has been in the appliance repair trade for about 15 years, starting out by doing installations before moving on to bigger and better things. He worked for C&W Services as a Sub-Zero authorized servicer for a time and thereafter joined Mr. Appliance of Highland Park in the Dallas area, where he worked for years as the lead technician and field service manager. These days, he's making sure that all the appliances of everyone's favorite fried chicken place are in tip-top shape as the Quality and Performance Consultant for the southwest branch of Chick-fil-A. In addition, he has taught many classes on refrigeration repair and advanced diagnostics, during which time he also developed training material for the soft skills side of things, which he is delighted to share with you. On top of all that he's a certified graduate of the Master Samurai Tech Academy, so he knows his stuff!
      Also, follow this Calendar Event so you'll get notified of new posts here. Look for the "Follow" button either at the top of the topic on desktop or below the topic on mobile.
      Who: This workshop is available to everybody, including you! You don't have to be a member of Appliantology to join the fun.
      When: Saturday, February 15 @10:00 AM Eastern Time.
      Where: Online via Zoom
      How:
      Click here to register. If you're interested, register now. Arrive a couple minutes early to make sure your connection is working. Set a reminder for yourself for this workshop so you don’t miss it. 

Recommended Posts

Posted

Hi there helpful folks. This forum has been very helpful as I've navigated this broken dishwasher. Last week it stopped spraying when running a wash cycle. Water fills the bottom, the soap pod does come down, but doesn't dissolve fully, and food particles in the bottom barely move. It does drain if you run the drain cycle once water is in the bottom. 

So far, I have:

  • Checked filter (clean)
  • Thoroughly checked the float for debris (cleaned and clear)
  • Removed and run water through the spray arms (all running just fine)
  • Run diagnostic mode (it shows a 4-3 error code)
  • Replaced the circulation pump motor (THAT was fun)

I'm kind of at a loss of what to do for my next steps, and of course, there are no resources over the phone. Trying to avoid anyone coming into the house right now.

Any guidance would be much appreciated!

  • 2 years later...
  • Replies 3
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  • MA tech.

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  • Total Appliance and Air Cond Repair

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  • cam_rock

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  • CrazyCarl

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Posted

ERROR 4-3 according to Tech Sheet
failed Calibration


1. OWI failure.

1. Unplug dishwasher or disconnect power.

2. Remove OWI and check lens surface. Lens
should be clear and surface should be free of
debris and scratches. Clean lens or replace
OWI as needed.

3. Check all connections in Soil Sensing
circuit with meter. Fix/ replace bad
connection/part.
NOTE: Run Service Diagnostics cycle after
installing OWI to force calibration on next
regular wash cycle.


2. Drain hose check
valve not sealing.
Dirty water backs into dishwasher after
draining.
1. Disconnect drain hose at plumbing
connection.
2. Elevate hose above dishwasher and fill
with water. If water flows into dishwasher,
replace entire drain loop (install as high
as possible and attach to underside of
countertop if possible).

Posted

So the 4-3 error code is Motor not running. Usually it is the wash motor (sounds like you replaced already). What I would do if you can is pull it out and run it through the service cycle again and when the motor is supposed to be running check for 120vac at the motor connector. If you have 120vac then probably have a bad motor, if you have less than 120vac then I would think the control is not sending correct power.

  • 1 year later...
Posted

Confirm you had the correct motor. Was it an OEM or an Amazon wash pump? They are not all alike. 

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