Whirlpool WTW5000DW1 Horrendous Noise While Washing

[TMeitner]

My washing machine is LOUD.

We thought there was something stuck under the washplate. When I removed the washplate, I found a metal collar stay, which I removed. But I put everything back together and the noise is still there. Here's a video of it in action:

https://photos.app.goo.gl/KN8gF3amogB88Wiu9

What do you think? The washplate still appears to be spinning, though it is incredibly difficult to spin by hand anymore (it used to spin freely when I would be trying to take it off). I removed it and tried moving that shaft on its own and it was very difficult to spin. I did replace the hub because the teeth had worn smooth and everything was back to normal.

Thanks in advance!

Tom

[TMeitner]

Well, never got a response here from anybody. I checked with Appliance Parts Pros and now I'm replacing the whole gearcase.

[TMeitner]

For anybody stumbling on this thread, replacing the gearcase did not help. I am reaching out to APP for answers.

[Terry Carmen]

Just from the sound, check to see if there's something stuck in the motor or if the motor pulley isn't attached well.

It seems to be the right pitch for a motor noise.

Edited August 26, 2020 by Terry Carmen

[Ian B]

Sounds like washplate is bad. It makes the noise while agitating.