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Samsung icemaker a big block of ice

Ciolli

By Ciolli
in DIY Appliance Repair Help

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Ciolli

Ciolli

Posted
Posted

The area above the icemaker is a huge block of ice.

FR25HMEDBSR/AA

 

 

 

 

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Slav Senpai

Slav

Posted
Posted

Difficult to say without looking at it.

Could be a cracked or misaligned spout, air leak into the Ice Box... etc.

You may want to take a good quality picture and post it on a photo sharing site, then provide the link here for us to look at.

Vance R Sensei

Vance R

Posted
Posted

Looks like you have a samsung direct cool ice maker. Best to google it and get familiar with the info, then try contacting samsung to see if they will cover repairs

Ian B Yamabushi

Ian B

Posted
Posted

Very common with the ice makers in the refrigerator compartment. It’s a known issue and a bulletin. Samsung has these kits for this issue that can only be ordered from Samsung. I’d recommend calling a technician to fix the problem. 

Ciolli

Ciolli

Posted
  • Author
Posted

Thanks everyone

I'm a retired tech

I have dealt with many issues with over filling, spraying, etc and put hundreds of kits on Frigidaire icemake housings.

I just never ran into this on a Samsung as I dont see many. I will take a pic. This is a friends unit and I was there for dinner (maybe I was setup, lol) It's on top of the icemake and growing.

Slav Senpai

Slav

Posted
Posted
19 minutes ago, Ciolli said:

Thanks everyone

I'm a retired tech

I have dealt with many issues with over filling, spraying, etc and put hundreds of kits on Frigidaire icemake housings.

I just never ran into this on a Samsung as I dont see many. I will take a pic. This is a friends unit and I was there for dinner (maybe I was setup, lol) It's on top of the icemake and growing.

Well, looks like it's a common problem on this ice makers. You'll need a new, updated IM (da97-15217d), and a service kit (da82-02367a).

Then apply silicone around the Ice Box to prevent the air penetration, and possibly adjust the fill tube for proper flow.

As guys above recommended, it's probably better to call Samsung and, hopefully, make some kind of arrangement with a Samsung tech, and maybe it'll be covered by them.

Vance R Sensei

Vance R

Posted
Posted

Google asc20170602002, latest version is april 2019.  It has all the information if you want to do the repair yourself.

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