Unlocking Washer with Water Inside (EFLW317TIW)

[cmacdonald55]

Hi all - current situation is my Electrolux EFLW317TIW currently will not drain and will not unlock the door to remove the laundry.  The washer is full of water, so I understand why it won't unlock, but I'm hoping to find:

a) a way to drain the water inside so it (hopefully) will unlock.  There is no apparent lower panel to access the washer on these models

OR

b) unlock the door, letting the water out on the floor, and getting the clothes out

It's located in the basement draining to a pipe about 4' above the drain hose on the washing machine.  Yes, it's not ideal, but previous washer handled this for 10+ years and specs seemed to indicate this would be fine.

Washer first produced an E23 error code (drain triac error).  When running through diagnostics (hoping to drain the washer), I also received E35 (Pressure sensor indicates water overfill) and E21 (water not pumping out fast enough).

Bottom line for now - I need to get into my washer to collect the clothes.  It's full of water and the door is locked.

Ideas?

 

[Vance R]

Probably something stuck in the sump if you hear pump trying to run. First way is to use a shop vacuum on the drain hose to pull out the obstruction and the water. Can't tell from the exploded part veiw it the base has an opening . Tip the machine and look to see if you can remove pump slowly to let it drain into a pan. If no opening, remove the back cover and be careful of sharp sheet metal and try removing the pump use a shop vacuum to catch the water. After all the water is removed plug the washer back in and it should unlock. remove the clothes and pull the pump to check for blockage. Test run the drain pump ot confirm it works. If it doesn't run ther may have shorted and taken out the traic on the main board. Ohm out the motor and check for voltage.

 

 

[darren412]

On 10/4/2020 at 8:06 PM, Vance R said:

If it doesn't run ther may have shorted and taken out the traic on the main board.

hey vance Darren 412 here.  Vance I am actually looking at this same model next week at some point.  My scenario is similiar to the point it shut down with water in the washer and the door can't open but the difference in my model that I will be looking at is that the UI is blank and has no signs of lights or electricity at the UI.  I was wondering if you had any thoughts as to what the VCC DC voltage it is that might be coming from the main control to the UI.  I'm looking at the wiring diagram at the J16 #2 wire for the  DC voltage but I cant see anywhere there an indication as to what the DC voltage supply is rated at ?  Im assuming its most likely a +5 DC voltage out put there at least but I cant verify what I should be receiving for DC voltage to the UI.  Any thoughts on a range it will most likely be so I can decide whether its the main control crapping out its dc voltage supply to the UI since Its not getting any signs of power to the UI board.  obviousely I will be checking the main supply voltage to the main board first..    I do know that the main control board on this model had a part number change to its main control board so it is leaning towards the main control board as possibly being the reason for the loss of power to the UI.  Once I can check the supply voltage and drain the water and get the door open I will see where that leads me but with no power at the UI and a tub filled with a little water. Im not expecting the power to miracculously appear at the UI and the door all of a sudden unlocking when the water is extracted since I have signs of no power at all.  any thoughts on the DC voltage supply to this UI ??  Maybe I am missing something on this wiring diagram ?

[Vance R]

4 hours ago, darren412 said:

I'm looking at the wiring diagram at the J16 #2 wire

Probably 5 vdc, also for the pressure switch j12 #1 is 5 vdc and is labelled.

[darren412]

14 hours ago, Vance R said:

Probably 5 vdc, also for the pressure switch j12 #1 is 5 vdc and is labelled.

Thanks for your input brother .  I will focus on pressure switch if need be but something tells me its most likely a main control issue or drain pump issue  or both since all power has been lost.  You take care and I hope I can return the favor in the near future .  I'm not so quite as advanced as you are though in this business but I'm always striving to learn and do better. Thanks again brother darren412  .