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      Returning guest presenter Aaron Wilson is back for another exciting discussion. This time, we'll be talking about...
      The Science of CYA: How to Keep the Customer Safe, Document Your Work, and Not Get Sued
      We take on a lot of liability as appliance repair techs, and that can get us into sticky situations whether we've done anything wrong or not. Aaron will be teaching us all about how to navigate this side of the trade.
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      But even if you do everything perfectly, there's still the famous "technician witch hunt." Well, we'll also talk about how to deal with that by thoroughly documenting your work and putting yourself beyond legal reproach.
      A little about our guest, Aaron Wilson:
      Aaron has been in the appliance repair trade for about 15 years, starting out by doing installations before moving on to bigger and better things. He worked for C&W Services as a Sub-Zero authorized servicer for a time and thereafter joined Mr. Appliance of Highland Park in the Dallas area, where he worked for years as the lead technician and field service manager. These days, he's making sure that all the appliances of everyone's favorite fried chicken place are in tip-top shape as the Quality and Performance Consultant for the southwest branch of Chick-fil-A. In addition, he has taught many classes on refrigeration repair and advanced diagnostics, during which time he also developed training material for the soft skills side of things, which he is delighted to share with you. On top of all that he's a certified graduate of the Master Samurai Tech Academy, so he knows his stuff!
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Whirlpool Duet Washer WFW9150WW02 - Error Code F9E2


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Posted

I was getting F1E1 error code.  After replacing many parts (drain pump, lock latch, water inlet valve)  and sending the CCU to Circuitboard Medics, I'm now getting F9E2 at the very end end of the Spin Cycle.  

Twice, I've been able to avoid the error code by opening up the drain pump and capturing the sort of soapy water in a pan.  I'm trying to use the appropriate amount or even less soap than usually as I've been doing laundry by hand and have likely not been rinsing all the soap out of large items completely.  

Also, I think the CCU or something close by smells.  Could that be the repair?  Or the new drain pump during out new part gunga?

I don't want to be getting error codes forever... what should I do next?

 

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  • Pamelucky

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  • 16345Ed

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  • papejack

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Posted

Shoot... I just ran another load (of towels) and opening the drain pump didn't work this time.

It shut off at the very end and gave me F9E2.  

The water seems pretty soapy (I used less than the called for amount of Persil).. maybe that's normal?

Could this be a lock latch issue?

~P

 

Posted

CCU losing communications with pump. Bad pump or jambed, bad wire harness, or bad CCU. 
 

Likely would’ve been cheaper to hire a tech. 

  • 4 years later...
Posted

Try looking at the water level trap located next to the water heating element at the back, under the motor, it's probably clogged so the CCU doesn't know that the water went out and send out the F9E2 error

Also look under the washer where the water goes to the pump, there is a plastic ball inside the tube and maybe it's full of hair or clogged

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