Whirlpool WTW4816FW2 - New & grinding on agitation

[jrschatz]

New whirlpool washing machine and it is making this terrible plastic grinding sound during agitation. I figured out it was coming from the drum pulley and captured a video of it happening:

https://youtu.be/3V-K7-NPqvE

The actuator is working because when it switches to spin, the gear drops in and the tub spins fine. 

Any thoughts greatly appreciated 

[Josh Smith]

It looks/sounds like the teeth are stripped or not engaging somehow? weird that its new??

[jrschatz]

that's what I thought -- when it kicks into spin mode though and the actuator drops the gear down, the teeth engage perfectly and the drum spins.  

 

It was a good deal scratch & dent from Lowes so this is not a returnable item, thats why I'm trying to figure it out vs. taking it back...

[16345Ed]

7 hours ago, jrschatz said:

It was a good deal

Maybe not...

[Josh Smith]

could be the inner splines??