Problem with new Samsung fridge RR39M7165S9

[dani1720]

Hello,

 

I just bought a new Samsung fridge, the problem is that one of the drain pans is overflowing.

The fridge has 2 drain pans, a big one on top and a small one on the bottom. As far as I can understand the water should fall on the upper pan, and when it overflows i should drop to the bottom pan. But the water is falling directly from the drain pipe over the overflowing hole in the upper pan to the bottom pan. But the water evaporates in the upper pan but not in the bottom pan, that is why it is overflowing. Because the upper pan has the heat coils (I don´t know if that is how they are called) and the bottom pan has not. Is this normal or it is a design problem?

I attach pictures to help explain my problem.

Thank you.

 

[Vance R]

Never seen this design in the US. From your second picture there should be a tube to direct flow of water in to top pan.  Kind of similar to what samsung did for the bottom pan.

 

[Josh Smith]

Never seen this. I would just divert the water from falling straight to the bottom