Model #WRT318FZDW06 Whirlpool refrigerator - freezer not freezing

[1711ts]

We bought this Whirlpool fridge about 6 weeks ago. Just the last couple days the ice has not been staying frozen.

 

Things I have checked so far:

Compressor is warm and vibrating.

Condenser fan is running.

Start relay checked good with a multi meter.

Fans are blowing cold air into the fridge AND freezer.

When clicking through fridge temperature display, I hear a click and it turns on/off when necessary. It DOES NOT do this when changing the freezer temp. 

 

Any suggestions on what to do/check next?

 

Thanks,

Tyler

[1711ts]

Here are some pictures of the evaporator coils. Just frost and ice in the one corner. 

[V P tech]

Take an amps reading on the compressor and compare it to the tech sheet. 
try to take a full picture of the evaporator coils. 
that frost only on that part of the coils might be a leak. 
Take a temperature reading of the compartments too 

[Budget Appliance Repair]

Only 6 weeks old and already out of refrigerant - I would take it back and make the store give you a replacement.

Unacceptable to have a sealed system leak on a 6 week old unit!!!!

[galaxyynexus]

I have uploaded some service and owner manuals to google drive, can take a look

https://drive.google.com/drive/folders/18c31zbsQkPlwyCbyJg3xqxmBv2pLjTZu?usp=sharing

[Scottekarate]

We have our shop just about filled with Whirlpool top freezers that need an evaporators. If you bought it new, take it back.

[howdryiam]

On 8/1/2021 at 10:12 AM, Scottekarate said:

We have our shop just about filled with Whirlpool top freezers that need an evaporators. If you bought it new, take it back.

I’ve recently retired from the trade, and therefore not current with failure trends that are below the ‘service bulletin’ radar. Are you saying your seeing high failure rate of Whirlpool WRT314 - WRT318 top mount refrigerators? Had a friend come me about their leaker (WRT314FTOB00). They wonder if they should avoid buying the same one again? Is Whirlpool having a bad run on this unit?

[Scottekarate]

On 9/1/2021 at 2:44 PM, howdryiam said:

I’ve recently retired from the trade, and therefore not current with failure trends that are below the ‘service bulletin’ radar. Are you saying your seeing high failure rate of Whirlpool WRT314 - WRT318 top mount refrigerators? Had a friend come me about their leaker (WRT314FTOB00). They wonder if they should avoid buying the same one again? Is Whirlpool having a bad run on this unit?

@howdryiam we've got them repaired mostly now, but yes, it was those model numbers. I've heard the other three techs complain endlessly about them.