New Appliance Service Manual added: GE Washer Serial numbers: SM - DS ( September 2019 - February 2021) Software Update Service Bulletin

[Son of Samurai]

GE Washer Serial numbers: SM - DS ( September 2019 - February 2021) Software Update Service Bulletin

View File

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PUB HL06-21

Models GFW510SCN0WW
GFW550SPN0DG
GFW550SSN0WW
GFW650SSN0WW

GFW650SPN0SN
GFW850SSN0WW
GFW850SPN0DG
GFW850SPN0RS 

GFW510SCN1WW
GFW550SPN1DG
GFW550SSN1WW
GFW650SSN1WW

GFW650SPN1SN
GFW850SSN1WW
GFW850SPN1DG
GFW850SPN1RS 

Serial numbers: SM - DS ( September 2019 - February 2021) 

Symptoms: Pedestal Vibration, Unbalance Load, Wet Loads, No Spin,
Unresponsive User Interface Buttons, Unresponsive After
Applying Over The Air Update, Drain Pump Turns On
When Washer Is Not In Use

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• Submitter
  Son of Samurai
• Submitted
  03/28/2023
• Category
  Appliance Repair Manual Pot Luck Supper

 

[Dwbingham]

I am working on this washer GFW550SSN1WW

I can hear a relay on the board (or something like that) switch open or close and then the machine will cut off. After changing the control board, I was finally able to get it in service mode, but the problem persisted. 
 

shouldnt a new board solve the software issue? 

[Son of Samurai]

3 hours ago, Dwbingham said:

I am working on this washer GFW550SSN1WW

I can hear a relay on the board (or something like that) switch open or close and then the machine will cut off. After changing the control board, I was finally able to get it in service mode, but the problem persisted. 
 

shouldnt a new board solve the software issue? 

Please post this question as a new topic in the Appliance Repair Tech Help forum. That will make it easier for folks to find it and give you advice.