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    • 15 February 2025 03:00 PM Until 04:00 PM
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      Returning guest presenter Aaron Wilson is back for another exciting discussion. This time, we'll be talking about...
      The Science of CYA: How to Keep the Customer Safe, Document Your Work, and Not Get Sued
      We take on a lot of liability as appliance repair techs, and that can get us into sticky situations whether we've done anything wrong or not. Aaron will be teaching us all about how to navigate this side of the trade.
      We'll start by going over a tragic, real-world case study where a sloppy installation had lethal results, analyzing exactly how the installer's negligence caused this. From there, our scope will expand to what kind of safety precautions we should implement in our own work, both for the customer's sake and for our own.
      But even if you do everything perfectly, there's still the famous "technician witch hunt." Well, we'll also talk about how to deal with that by thoroughly documenting your work and putting yourself beyond legal reproach.
      A little about our guest, Aaron Wilson:
      Aaron has been in the appliance repair trade for about 15 years, starting out by doing installations before moving on to bigger and better things. He worked for C&W Services as a Sub-Zero authorized servicer for a time and thereafter joined Mr. Appliance of Highland Park in the Dallas area, where he worked for years as the lead technician and field service manager. These days, he's making sure that all the appliances of everyone's favorite fried chicken place are in tip-top shape as the Quality and Performance Consultant for the southwest branch of Chick-fil-A. In addition, he has taught many classes on refrigeration repair and advanced diagnostics, during which time he also developed training material for the soft skills side of things, which he is delighted to share with you. On top of all that he's a certified graduate of the Master Samurai Tech Academy, so he knows his stuff!
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      Who: This workshop is available to everybody, including you! You don't have to be a member of Appliantology to join the fun.
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      Where: Online via Zoom
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KitchenAid KEBS208DWH4 double wall oven - all interior lights out


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Posted

Hello,

Our double ovens have lost all of the inside lights. Each oven has two lights, so 4 lights total. Yesterday the light on the left side of the lower oven went out but the other 3 were still on. I said "Oh, better get a bulb and replace that." But today, all 4 lights are out, so now I'm not sure I don't have a bigger problem. The lights don't come on when you open the door, nor do they come on when you press the "Oven Light" button on the panel.

This double oven is 20+ years old, and I've never had to replace a light or anything else in it. Other than the lights out, everything else is working just fine.

Should I start by checking/replacing the first light that failed, or is there somewhere else I should be looking?

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  • DirtySox

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  • ServiceTech_Daniel

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Posted

The lights are in series electrically with each other. If one goes out so will the others. I would check each bulb till you find the culprit . You also have a light transformer and the appliance manager board in the same circuit. 

I would check the other bulbs though as I said when one goes out usually the others grow dim or out completely as they are in series together electrically I. The circuit 

Daniel

Posted

Daniel,

Thanks for the tip. I pulled all of the bulbs and found that two are burned out. I have replacements on order, and should be back in business soon.

Thanks,

Jeff.

Posted

No problem. Glad to see it was simple ! 

Daniel

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