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    • 15 February 2025 03:00 PM Until 04:00 PM
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      Returning guest presenter Aaron Wilson is back for another exciting discussion. This time, we'll be talking about...
      The Science of CYA: How to Keep the Customer Safe, Document Your Work, and Not Get Sued
      We take on a lot of liability as appliance repair techs, and that can get us into sticky situations whether we've done anything wrong or not. Aaron will be teaching us all about how to navigate this side of the trade.
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      But even if you do everything perfectly, there's still the famous "technician witch hunt." Well, we'll also talk about how to deal with that by thoroughly documenting your work and putting yourself beyond legal reproach.
      A little about our guest, Aaron Wilson:
      Aaron has been in the appliance repair trade for about 15 years, starting out by doing installations before moving on to bigger and better things. He worked for C&W Services as a Sub-Zero authorized servicer for a time and thereafter joined Mr. Appliance of Highland Park in the Dallas area, where he worked for years as the lead technician and field service manager. These days, he's making sure that all the appliances of everyone's favorite fried chicken place are in tip-top shape as the Quality and Performance Consultant for the southwest branch of Chick-fil-A. In addition, he has taught many classes on refrigeration repair and advanced diagnostics, during which time he also developed training material for the soft skills side of things, which he is delighted to share with you. On top of all that he's a certified graduate of the Master Samurai Tech Academy, so he knows his stuff!
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      Who: This workshop is available to everybody, including you! You don't have to be a member of Appliantology to join the fun.
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Jenn-Air jds1450fs0 Dual Fuel Range - no power?


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This range is about 6 years old. It's a dual fuel running on propane for the stovetop and electric for the oven.

Tonight I noticed the control panel for the oven was not working. It's not lit up and button presses don't do anything. I opened the oven door and checked the interior light, it was out. Basically, none of the electrical components are working, as if the range was not getting power.

I checked the breaker at my service panel for the range circuit, all was good. I reset the breaker anyways. No change.

I backed the range out of the counter, unplugged it, and checked power at the outlet it's plugged in to. It's fine - correct 240v with 120v on each leg. All other 240v equipment in my house is working fine, so I don't think I have an electric service problem.

I took the rear panel off, plugged it back in, and checked for power at the terminal block where the power cable connects. Everything was fine there too. So,  the oven is definitely getting power.

I then unplugged the range and tested the thermal fuse. I checked it unplugged with a multimeter in resistance mode and got a zero reading. So the fuse is fine.

Quick look over all of the wiring and it all looks really good, no loose or corroded connections, nothing out of place. The range appears to be in good shape overall.

Any thoughts on what to check next? What could cause it to act like it's getting no power even though the electrical supply is fine and the thermal fuse is good? I've looked in the service manual, it just outlines basics (which I've already checked) and then jumps right in to the onboard diagnostics, which I can't do since the control panel is dead.

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