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      Returning guest presenter Aaron Wilson is back for another exciting discussion. This time, we'll be talking about...
      The Science of CYA: How to Keep the Customer Safe, Document Your Work, and Not Get Sued
      We take on a lot of liability as appliance repair techs, and that can get us into sticky situations whether we've done anything wrong or not. Aaron will be teaching us all about how to navigate this side of the trade.
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      Aaron has been in the appliance repair trade for about 15 years, starting out by doing installations before moving on to bigger and better things. He worked for C&W Services as a Sub-Zero authorized servicer for a time and thereafter joined Mr. Appliance of Highland Park in the Dallas area, where he worked for years as the lead technician and field service manager. These days, he's making sure that all the appliances of everyone's favorite fried chicken place are in tip-top shape as the Quality and Performance Consultant for the southwest branch of Chick-fil-A. In addition, he has taught many classes on refrigeration repair and advanced diagnostics, during which time he also developed training material for the soft skills side of things, which he is delighted to share with you. On top of all that he's a certified graduate of the Master Samurai Tech Academy, so he knows his stuff!
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GE Monogram Model ZISS420DRJSS How to get into Diagnostics Mode


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ShifterPilot
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I have a GE Monogram Side by Side Built-in Model ZISS420DRJSS that I would like to put into diagnostics mode.  Service Manuals I've found for similar fridges say to press the +/- buttons on both the Freezer and FF sides simultaneously until the display for both sides shows 0's.   When I try this on mine, it just generates a bunch of beeps after about 3 seconds.   I have seen someone else report the same result, but I haven't seen a solution.

The reason that I would like to get it into diagnostics mode is so I can turn on the Defroster Manually.    The problem with this fridge is that the FF side is above set temp while the Freezer side is below set temp.  On one occasion I was able to trigger the Defrost cycle and it melted all the frost between the Freezer section and FF section and then all started working normally again. 

Thanks in advance for any help.

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