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I’ve seen lots of the WPL build units with the ice maker in the ceiling that get a condition where the fill tube freezes up. I’ve been working on a repair for this and I think I have it dialed in.
Before starting, go through the manual and perform the diagnostic steps as outlined by Whirlpool. But what I’ve been finding in some cases is that the components are working properly- including the fill tube heater, but there was a poor installation job done at the factory, and the heater is makin