Troubleshooting is the big missing skill among appliance techs today. In fact, many techs don’t even know what troubleshooting is and mistake pattern recognition and factoids for real troubleshooting.

Classical troubleshooting is a structured and scientific method for thinking and solving appliance problems. There is a method to the madness! The Master Samurai Tech troubleshooting method is called the Ten Step Tango (TST).

There are specific dance steps to troubleshooting, and we teach them to anyone who wants to learn. As an introduction to the TST, we’re offering a free short course to the entire appliance tech community where techs can quickly learn the TST troubleshooting procedure and immediately start benefitting from this skill on service calls.

The TST short course uses a real-world, modern refrigerator (dual evaporator, computer-controlled) case study to lead you through each of the ten steps in the TST to troubleshoot and solve the problem.

To get started, just register a free account at the Master Samurai Tech Academy, and you'll see the “Ten Step Tango Troubleshooting Procedure Case Study” listed as one of your free courses available to you on your login welcome page. If you're already registered at the Academy, just log in as usual and you'll see the course on your login welcome page.

You'll also be able to take our other free courses: Appliantology 101 and Internetology. All our free courses are short and fun to do. So have fun, dammit!