Samsung FDBM Refrigerator Service Pointer - Fresh Food section shelves out of alignment

Models:

RF220NCTABC/AA / RF220NCTASP/AA / RF220NCTASR/AA / RF220NCTAWW/AA / RF221NCTABC/AA / RF221NCTASP/AA / RF221NCTASR/AA / RF221NCTAWW/AA / RF260BEAEBC/AA / RF260BEAESP/AA / RF260BEAESR/AA / RF260BEAEWW/AA / RF261BEAEBC/AA / RF261BEAESP/AA / RF261BEAESR/AA / RF261BEAEWW/AA / RF263BEAEBC/AA / RF263BEAESP/AA / RF263BEAESR/AA / RF263BEAEWW/AA / RF263TEAEBC/AA / RF263TEAESP/AA / RF263TEAESR/AA / RF263TEAEWW/AA

SUBJECT:

Fresh Food section shelves out of alignment

Symptom: Shelves tilt at the center and may not line up correctly.

Background: In production, the wrong size screw (30mm) was used to attach the

Evaporator cover and shelf support ladder. This screw must be 35mm long.

Factory Solution: The error was identified and corrected beginning with March, 2013 production. The correct screw is now used on all models.

Field Solution: Replace the incorrect screw with a 35mm (1.37 in) stainless steel screw.

Part Needed: 6002-001432 SCREW

PUB ASC20130507001