Samsung FDBM Refrigerator Service Pointer - Auto Pullout Feature for the Upper Freezer Drawer Borked

Models:

RF260BEAEBC/AA / RF260BEAESP/AA / RF260BEAESR/AA / RF260BEAEWW/AA / RF261BEAEBC/AA / RF261BEAESP/AA / RF261BEAESR/AA / RF261BEAEWW/AA / RF263BEAEBC/AA / RF263BEAESP/AA / RF263BEAESR/AA / RF263BEAEWW/AA / RF263TEAEBC/AA / RF263TEAESP/AA / RF263TEAESR/AA / RF263TEAEWW/AA

Subject: The Auto Pullout Feature for the UpperFreezer Drawer does not work correctly.

Background: The stops on the lower drawer are missing, so the upper tray will not roll out automatically.

Solution: Replace the lower freezer drawer. All new drawers include the stops.

PUB ASC20120905001