Click here to check out our structured, online appliance repair training courses for rookies and experienced techs.

FAQs | Repair Videos | Academy | Newsletter | Contact

Upcoming Events
- Feb 15
  
  Appliantology Live Dojo, Saturday, 2/15/2025 @10 AM ET
  15 February 2025 03:00 PM Until 04:00 PM
  1
  Returning guest presenter Aaron Wilson is back for another exciting discussion. This time, we'll be talking about...
  The Science of CYA: How to Keep the Customer Safe, Document Your Work, and Not Get Sued
  We take on a lot of liability as appliance repair techs, and that can get us into sticky situations whether we've done anything wrong or not. Aaron will be teaching us all about how to navigate this side of the trade.
  We'll start by going over a tragic, real-world case study where a sloppy installation had lethal results, analyzing exactly how the installer's negligence caused this. From there, our scope will expand to what kind of safety precautions we should implement in our own work, both for the customer's sake and for our own.
  But even if you do everything perfectly, there's still the famous "technician witch hunt." Well, we'll also talk about how to deal with that by thoroughly documenting your work and putting yourself beyond legal reproach.
  A little about our guest, Aaron Wilson:
  Aaron has been in the appliance repair trade for about 15 years, starting out by doing installations before moving on to bigger and better things. He worked for C&W Services as a Sub-Zero authorized servicer for a time and thereafter joined Mr. Appliance of Highland Park in the Dallas area, where he worked for years as the lead technician and field service manager. These days, he's making sure that all the appliances of everyone's favorite fried chicken place are in tip-top shape as the Quality and Performance Consultant for the southwest branch of Chick-fil-A. In addition, he has taught many classes on refrigeration repair and advanced diagnostics, during which time he also developed training material for the soft skills side of things, which he is delighted to share with you. On top of all that he's a certified graduate of the Master Samurai Tech Academy, so he knows his stuff!
  Also, follow this Calendar Event so you'll get notified of new posts here. Look for the "Follow" button either at the top of the topic on desktop or below the topic on mobile.
  Who: This workshop is only available to tech members at Appliantology.
  When: Saturday, February 15 @10:00 AM Eastern Time.
  Where: Online via Zoom
  How:
  Click here to go to the forum topic with the registration link. If you're interested, register now. Arrive a couple minutes early to make sure your connection is working. Set a reminder for yourself for this workshop so you don’t miss it. And check out past workshops here: https://appliantology.org/announcement/33-webinar-recordings-index-page/

The Dojo

Shop talk for appliance techs: Bidness Skool, Tool Box, War Stories, whatever.

Followers 23

7,972 topics in this forum

Sort By

Elderly customers

By DanInKansas, July 30, 2014
- 13 replies
- 157 views
- sh2sh2
- August 7, 2014
Adwords Advice

By BradE, August 7, 2014
- 0 replies
- 32 views
- BradE
- August 7, 2014
Google reviews!

By applianceman97, July 23, 2014
- 13 replies
- 176 views
- B4UTRUST
- August 6, 2014
Maytag bravo washer stuck in drain. - MVWB850YG0

By APPLIANCE DEAN, August 4, 2014
- 7 replies
- 92 views
- Scottthewolf
- August 5, 2014
fridge unplugged, how long to show a evap coil frost pattern?

By brm, August 1, 2014
- 14 replies
- 120 views
- DurhamAppliance
- August 2, 2014
Latest JD Powers Customer Satisfaction results vs reality

By DurhamAppliance, August 2, 2014
- 0 replies
- 51 views
- DurhamAppliance
- August 2, 2014
Disgusting fridge...when to refuse? 1 2

By DurhamAppliance, December 16, 2011
- 28 replies
- 7.2k views
- Chat_in_FL
- August 2, 2014
Samsung tech help

By ServiceIcons, July 17, 2014
- 20 replies
- 292 views
- ServiceIcons
- July 31, 2014
Trip fee

By BryanS, July 30, 2014
- 8 replies
- 100 views
- BryanS
- July 31, 2014
Whirlpool dehumidifier

By BryanS, July 13, 2014
- 23 replies
- 134 views
- BryanS
- July 31, 2014
Lisle 64750 11-Piece Back Probe and Alligator Clip Set

By m_west5, July 29, 2014
- 0 replies
- 447 views
- m_west5
- July 29, 2014
Minimalist Toolkit

By Strathy, July 16, 2014
- 14 replies
- 148 views
- Adirondack Bob
- July 28, 2014
Coin-Op Kits for Washer/Dryer

By mrecords, July 24, 2014
- 1 reply
- 49 views
- nolazach
- July 26, 2014
Fisher Paykel Washers (non model specific question)

By CubbieBear84, July 23, 2014
- 3 replies
- 51 views
- applianceman97
- July 26, 2014
Miswired CCU on a Duet Washer = will still run the motor! [video]

By Strathy, July 25, 2014
- 5 replies
- 51 views
- Samurai Appliance Repair Man
- July 25, 2014
Part # 5308950139

By Joney, July 24, 2014
- 2 replies
- 46 views
- Budget Appliance Repair
- July 24, 2014
WR17X12490 Evap motor
By elmonducky, July 24, 2014
- Too Expensive
- 1 reply
- 51 views
- applianceman97
- July 24, 2014
My freezer don't seem to work
By AlboGator, July 19, 2014
- defrost problem
- manual defrost
- 6 replies
- 669 views
- DurhamAppliance
- July 21, 2014
oven thermometer

By BryanS, February 3, 2014
- 20 replies
- 1.2k views
- LLAMBERT
- July 20, 2014
Was using cell phone as GPS

By jbeckman713, June 28, 2014
- 9 replies
- 600 views
- certified tech group 51
- July 19, 2014
Marketing with Door Hangers
By fdavila1, July 10, 2014
- door hanger marketing
- 9 replies
- 124 views
- PDuff
- July 16, 2014
Parts? 1 2

By BryanS, March 31, 2014
- 37 replies
- 400 views
- bayouboy
- July 15, 2014
Bosch parts

By BryanS, July 14, 2014
- 8 replies
- 63 views
- BryanS
- July 15, 2014
Update a Manual?

By Strathy, July 15, 2014
- 1 reply
- 40 views
- Samurai Appliance Repair Man
- July 15, 2014
billing or business software
By ddazzle007, June 29, 2012
- suggestions
- 13 replies
- 328 views
- James Hager
- July 15, 2014