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    • 15 February 2025 03:00 PM Until 04:00 PM
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      Returning guest presenter Aaron Wilson is back for another exciting discussion. This time, we'll be talking about...
      The Science of CYA: How to Keep the Customer Safe, Document Your Work, and Not Get Sued
      We take on a lot of liability as appliance repair techs, and that can get us into sticky situations whether we've done anything wrong or not. Aaron will be teaching us all about how to navigate this side of the trade.
      We'll start by going over a tragic, real-world case study where a sloppy installation had lethal results, analyzing exactly how the installer's negligence caused this. From there, our scope will expand to what kind of safety precautions we should implement in our own work, both for the customer's sake and for our own.
      But even if you do everything perfectly, there's still the famous "technician witch hunt." Well, we'll also talk about how to deal with that by thoroughly documenting your work and putting yourself beyond legal reproach.
      A little about our guest, Aaron Wilson:
      Aaron has been in the appliance repair trade for about 15 years, starting out by doing installations before moving on to bigger and better things. He worked for C&W Services as a Sub-Zero authorized servicer for a time and thereafter joined Mr. Appliance of Highland Park in the Dallas area, where he worked for years as the lead technician and field service manager. These days, he's making sure that all the appliances of everyone's favorite fried chicken place are in tip-top shape as the Quality and Performance Consultant for the southwest branch of Chick-fil-A. In addition, he has taught many classes on refrigeration repair and advanced diagnostics, during which time he also developed training material for the soft skills side of things, which he is delighted to share with you. On top of all that he's a certified graduate of the Master Samurai Tech Academy, so he knows his stuff!
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      Who: This workshop is only available to tech members at Appliantology.
      When: Saturday, February 15 @10:00 AM Eastern Time.
      Where: Online via Zoom
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Need JOB AID for Whirlpool D/W - new Global Wash System


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Posted

Whirlpool Dishwasher

Mod# WDT710PAYM3

Ser# F22918469

 

Did a search and only found service bulletin on checking the motor and the "Service updates" document.

 

Is there a Job-Aid out for these units yet?  If there is, could I please get it?

 

I don't need the tech sheet, I have it and have been studying it - need to go back and do some checks now that I kind of think I know what to check.

 

Basically need to know if the test points that are addressed on the tech sheet are accessible once the plastic connector cover bar is removed or if the cover has to be pulled off the CCU module to access the test points.

 

Thanks,

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Posted

That's all there is right now.  No Job Aid.  May never be one.  Whirlpool is cutting back on its tech doc production and relying more on getting the info out to servicers via training (ASTI, webinars, regionals, etc.) and service updates.  

Posted

OK, thanks.

 

I will wing it, I have a feeling it's a bad touch pad, (only 1 1/2 years old) - completely dead nothing works, (they said it worked for one cycle between times of being dead), vent gasket to outer door vent area was all out of place so very good chance vapor has been entering touchpad area.

 

It has 120 volts to CCU and I checked that door switch is OK.  I was in a hurry, never worked on one of these before and had a house full of screaming kids - making it hard to concentrate on the techsheet and didn't see any keypad ribbon pin outs to test, (after studying techsheet, I see that it is the same as older models - disconnect keypad - power up - if pump out runs for 2 minutes then it's a bad keypad - it doesn't flash stuck keys like the older models just alerts if START/RESUME or CANCEL keys are stuck).

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