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Sharing Manufacturer Technical Literature with DIYers here at Appliantology

7 posts in this topic

Had a good question via private message from a member asking about sharing manufacturer technical literature (tech sheets, bulletins, service manuals, etc) with DIYers here at Appliantology. I thought it was a good question that other members here at Appliantology may be wondering about so I'm posting it here in the forums. I've withheld the member's name for privacy reasons:

Quote

 

What is the policy on sharing info with unpaid visitors?  

Can we share service pointers?

For manuals are they to be advised of paid service?

 

The mission of Appliantology is to support professional appliance repair technicians and provide a venue for continuing education in the art and craft of appliance repair. I encourage all technician members here at Appliantology to place a priority on helping other technician members here at the site over helping DIYers.

Appliantology is not focused on supporting the DIY community. The fact that there are DIY help forums here at Appliantology at all is merely a vestigial function of its long history. 

Philosophically, technical documents should never be shared in topics posted in the DIYer Appliance Repair Forums. Technical documents are for professional appliance repair servicers-- those who get paid to fix other people's appliances. It's fine to give DIYers simple repair tips but they are not entitled to inside technical docs which are intended only for qualified technicians (per manufacturer's own statements on these documents).

Nor should DIYers be told about free manufacturer sites to access and download tech sheets and service manuals. The reason for this is that the manufacturers set these sites up as a convenience to the tech community. Their server managers will see this increase in traffic, follow the referring URLs back to DIY topics here at Appliantology and then change the passwords or install a  password gate, install a pay gate or, worst case, simply take the site down to protect themselves from legal liability. (Manufacturers are sued all the time by DIYers who attempt to repair their appliance using an (illegally gotten) technical document who then end of inflicting more damage on the appliance or hurting themselves.)  Then we as techs are all screwed and deprived of an important information resource we need to do our jobs. It is of no benefit to anyone in the appliance repair trade to share these documents and sites with DIYers.

I'd like to point out that all of the Professional Appliance Technician Forums are open only to tech members here at Appliantology. Free members, lurkers, even search engine spiders CANNOT see the contents of topics posted in any forum in this section of the site. So it's perfectly fine to post any technical attachments and manufacturer links there.

Site philosophical and mission reasons aside, there are practical limitations to sharing technical documents with DIYers. Free members (Grasshoppers) may not download topic attachments or files in the Downloads section. Nor may they use the private message system.

If you have any questions about this, please post them here or contact me via PM. If you are a tech member here at Appliantology and disagree with this policy, then I invite you to seek out other forums focused on helping DIYers. For others, I thank you for your participation and for being part of the Internet's largest online appliance tech support and continuing education community.

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Need appliance parts? Call 877-803-7957 now!

They can get alot of good free help just joining. But, to get the manuals they need to be a paying member to help support the site.

I thought it's always been that way though.

Edited by tpoindexter

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I sometimes post up diagrams, knowing the Grasshoppahs cannot look at them, for the benefit of other techs that may be cruising through... 

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Perfectly fine, mah bruvah. Carry on! 

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12 minutes ago, tpoindexter said:

But, to get the manuals they need to be a paying member to help support the site.

I thought it's always been that way though.

Yessir, it has. Just wanted to clearly state that in one place. Thanks for posting that. 

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Thanks, now I know why my post got deleted.  Sorry about that.

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2 minutes ago, Scottthewolf said:

Thanks, now I know why my post got deleted.  Sorry about that.

A well-intentioned mistake. No worries. 

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