WRF736SDAM Ice maker not working correctly

[Stoshu]

We purchased a Whirlpool WRF736SDAM unit back in late 2014. At around 18 months (6 months out of warranty,) the ice maker started acting up. All of the symptoms are the same, it is just longer periods of time between when the system will make some ice.

Every week or two, the ice maker will make 3 to 5 trays (cycles) of ice. One it gets to a certain point (there has been no rhyme or reason as to how much it will produce each time,) the unit will stop making ice, and what is in the bin will start to melt. Then a few a week or two later, it will make a few trays of ice again.

I ran the diagnostic tests with the following results:

15 - Ice Level Sensor = 02 - Bin Not Full

36 - Ice Box Fan = On & Off working Correctly, and air flow verified.

56 - Ice Maker Error Codes  = E2 - Motor lost position

57 - Ice Maker Harvest

• 20 - Motor Running CW until it finds Home Position; In-Progress
• 02 - Heater and Motor Off; Harvesting Not complete, Doors must be open
• Doors are all closed (with apparently good seals) and you can hear some type of small motor running.

58 - Ice Maker Heat Activation & Thermistor = 10 - IM Heater On; Temp Warmer Than Harvest Temp

59 - Ice Maker Motor

• 10 - Motor Running CW until it finds Home Position; In-Progress
• 02 - Heater and Motor Off; Harvesting Not complete, Doors must be open

Does this sound like a particular part (or combination of a few specific ones?) I wanted to get expert opinions before purchasing items one at a time until I find the right ones needed... At first I was thinking the motor, but I am still not convinced...

Thank you for your time ! ! !

 

[lvasquez11]

Part number: W10764668

Double check complete model# for correct part #.

based on E2 error

[allen63]

Did the new ice maker fix the problem?

 

[AQAppliances]

I had one with the E2 error code the other day. Could not get it to go into harvest via service diagnostics. Popped a new icemaker and it went through a harvest unlike the old I/M. Got a call back the following morning of no ice and scheduled for the following day. I then got a call a day later that it was making ice. Wonder why it took over 24 hrs to start making ice.

[MoTeD]

 

On 1/20/2017 at 8:02 PM, Stoshu said:

We purchased a Whirlpool WRF736SDAM unit back in late 2014. At around 18 months (6 months out of warranty,) the ice maker started acting up. All of the symptoms are the same, it is just longer periods of time between when the system will make some ice.

Every week or two, the ice maker will make 3 to 5 trays (cycles) of ice. One it gets to a certain point (there has been no rhyme or reason as to how much it will produce each time,) the unit will stop making ice, and what is in the bin will start to melt. Then a few a week or two later, it will make a few trays of ice again.

I ran the diagnostic tests with the following results:

15 - Ice Level Sensor = 02 - Bin Not Full

36 - Ice Box Fan = On & Off working Correctly, and air flow verified.

56 - Ice Maker Error Codes  = E2 - Motor lost position

57 - Ice Maker Harvest

• 20 - Motor Running CW until it finds Home Position; In-Progress
• 02 - Heater and Motor Off; Harvesting Not complete, Doors must be open
• Doors are all closed (with apparently good seals) and you can hear some type of small motor running.

58 - Ice Maker Heat Activation & Thermistor = 10 - IM Heater On; Temp Warmer Than Harvest Temp

59 - Ice Maker Motor

• 10 - Motor Running CW until it finds Home Position; In-Progress
• 02 - Heater and Motor Off; Harvesting Not complete, Doors must be open

Does this sound like a particular part (or combination of a few specific ones?) I wanted to get expert opinions before purchasing items one at a time until I find the right ones needed... At first I was thinking the motor, but I am still not convinced...

Thank you for your time ! ! !

 

Gonna start with the basics.

What is your freezer temperature? 

Does the failure coincide with warmer days?

When is the last time you cleaned the condenser coils? 

Was the machine in an "I wanna make ice today" mood when you ran diagnostics?

Does the ice chute door close properly? 

Sounds like you may have an intermittent cooling issue. The ice maker system is based on temperature, if the temperature is higher than about 14°F then the machine wont make ice. You may not have noticed a cooling issue at that temp because it is still less than a freezing temperature of 32°F. 

 

When in doubt you could always schedule a diagnosis and estimate with a local service tech. You have no obligation to have said tech make any repairs. The cost of a service call is worth not buying needless parts and it supports local business.