Maytag Neptune Washer MAH8700AWW E3 ERROR

[Kevin Keaveney]

Hello everyone, DIYer here who is usually pretty adept at figuring out what is wrong when something isn't working right but this has me kind of stumped. Over the past year and a half I've had to replace the drain pump and the water dispenser with good results, now onto the new problem. I've run a Quick Service Cycle as well as Board input and output tests and all have passed, I've also checked out all harness connections on the unit.As an example of what is going on, the last time I used it I put in 5 bath towels and started the cycle, door locks, water start to fill but as soon as the drum is starting to turn it becomes the little engine that couldn't, the drum starts to make it's clockwise rotation but only makes it about a 1/4 turn before it jerkily starts to slide back down, it does this a few times before the E3 error code is displayed. What  is confusing for me though is that if I remove 2 or 3 of the towels the drum turns without any jerking motion and completes the entire cycle without any hiccups, which is great but I don't really want to only wash 3 or 4 items at a time. Any help is greatly appreciated as I'm not too keen on hitting the 24 hour laundromat anymore 

[LearningTech]

Check connection of stator (motor) on the back, it may be loose

[Oservice]

Also see this.

https://fixitnow.com/wp/2011/02/20/troubleshooting-the-e3-error-code-in-maytag-mah6700-mah8700-and-mah9700-washers/#:~:text=These codes in your (made,weird reading from the tachometer.

[Oservice]

On 8/8/2018 at 7:29 PM, Kevin Keaveney said:

Hello everyone, DIYer here who is usually pretty adept at figuring out what is wrong when something isn't working right but this has me kind of stumped. Over the past year and a half I've had to replace the drain pump and the water dispenser with good results, now onto the new problem. I've run a Quick Service Cycle as well as Board input and output tests and all have passed, I've also checked out all harness connections on the unit.As an example of what is going on, the last time I used it I put in 5 bath towels and started the cycle, door locks, water start to fill but as soon as the drum is starting to turn it becomes the little engine that couldn't, the drum starts to make it's clockwise rotation but only makes it about a 1/4 turn before it jerkily starts to slide back down, it does this a few times before the E3 error code is displayed. What  is confusing for me though is that if I remove 2 or 3 of the towels the drum turns without any jerking motion and completes the entire cycle without any hiccups, which is great but I don't really want to only wash 3 or 4 items at a time. Any help is greatly appreciated as I'm not too keen on hitting the 24 hour laundromat anymore 

Any luck?

[Budget Appliance Repair]

@Oservice  Not very likely that you will hear back from @Kevin Keaveney - you might want to take a look at the date of the last post when you're replying so as not to waste your time.

This was from August/October of 2018 - if you move your mouse pointer over the name you will also see that this person signed up in the forum, asked only this one question and hasn't been back since August 23, 2018 - they didn't even come back to read the answer that @LearningTech left for them.

[Oservice]

1 hour ago, Budget Appliance Repair said:

@Oservice  Not very likely that you will hear back from @Kevin Keaveney - you might want to take a look at the date of the last post when you're replying so as not to waste your time.

This was from August/October of 2018 - if you move your mouse pointer over the name you will also see that this person signed up in the forum, asked only this one question and hasn't been back since August 23, 2018 - they didn't even come back to read the answer that @LearningTech left for them.

Thanks for the info.  By the way, what are your thoughts on Maytag Neptune Washer MAH8700AWW E3 error code and how to diagnose and fix it?  I have the a customer visit scheduled for tomorrow for the very same error code on the  same model number washer.  Their washer runs for about a minute then just after the spin cycle it stops and gives that E3 error code while making a buzzing sound.  I'm thinking the drive motor is shot.

Edited September 15, 2020 by Oservice

[Budget Appliance Repair]

@Oservice I'm not real familiar with that unit but I think I remember seeing that error being something to do with the MEMS sensor board, (vibration sensor or wiring).

Start a new topic and you will get more help then just tailing onto an existing one - especially when in DIY forum your tailing onto novices that may never come back and tell you what happened.

Do a search for the error code and MEMS and see what you come up with.