This customer called in saying his washer was leaking but it was from somewhere up top. He had even put the washer on blocks and knew for sure that the leak was not from the bottom. This service call is a great illustration of the Golden Rule of Appliance Repair: Never, ever trust customer diagnostics. This customer has a PhD in mechanical engineering. If you were ever going to trust customer diagnostics, this may have been one of those times. Watch as I show the customer that the leak originates from the same exact place as do most leaks in this washer: from the pump down below in front.