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About this blog

General info on owning and operating a retail store, pro's and con's, life issues, observations, or whatever random things I feel compelled to write about. 


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What To Do When You Break/ Damage The Customer's Property

Inevitably you will at some point in your career damage a customer's stuff.  Most common is usually the appliance you are working on, or the floor.  The big stuff is flooding a customer's house, fire, smoke, etc.     Let's talk about the small stuff first.   Scratched/ damaged appliance:  Just understand that your maximum liability on this is the value of the appliance.  Not the cost to replace.  The value of a 10 year old used appliance.  If you did the damage the first thing you


Lorainfurniture in When You Damage A Customer's Home

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