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Annual Service Training Institute 2017 in San Diego

Samurai Appliance Repair Man

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Had a great week at the Annual Service Training Institute (ASTI) in San Diego last week! Got to hang out with old friends as well as meet lots of Appliantologists and Master Samurai Tech students in-person for the first time.

For technical training, I focused mostly on high-end appliances since that's about all that's worth fixing these days. Attended some technical training on Sub-Zero, Wolf, Bertazzoni, DCS, and a couple others, and some business courses. 

I also conducted an all-day live training session on troubleshooting using the MST Ten-Step Tango Troubleshooting Procedure. It was an AM and PM session with the PM session a repeat of the AM session. I was surprised by how difficult it was to do! You're standing in front of a crowd of people all day, working through troubleshooting problems, answering questions, talking at volume (large room) all day long. I was pretty wrung out by the end of the day. I have a lot of new-found respect for manufacturer trainers who do this day in and day out as their job. That's a tough way to make a living! 

It was pretty sweet the way I did it though, if I do say so myself. I set up my own wifi network in the room and did the whole training session from my iPad that projected on the screen via my Apple TV. That way, I could zoom in and draw on schematics, just like on the troubleshooting workshop webinars we've been doing here at Appliantology. If you've been to any of the recent webinars, the live training class I did at ASTI was a longer version of those workshops. Professional Appliantologists can watch those webinar recordings here

Here's a short clip of me teaching the troubleshooting class at ASTI. You'll notice some of the guys are looking at their devices. That's because I gave them a link to the schematics I was going over so they could download them and look at them in more detail. Wanna see for yourself? Just go to GetMST.com

I made an album of photos from the ASTI last week that you can check out here: 

If you were at the ASTI and have some photos you'd like to share, please do! You can post 'em here as a comment or start your own photo album in the Gallery

 

 





12 Comments


Samurai Appliance Repair Man

Posted

Great pic, Trevor. Thanks! 

That was at the Sub-Zero social. Good nibbles and free drinks! 

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Mrs. Samurai

Posted

It was fun to meet you! :)

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Samurai Appliance Repair Man

Posted

Here's the latest MST Radio Podcast video where Mrs. Samurai and I recap the highlights from the ASTI:

 

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Keep up the pod cast. I watch them at nigh or listen to them driving between calls. 

Thank you both

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Samurai Appliance Repair Man

Posted

Thanks, R&D, good to know! 

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electro_doc

Posted

Wish I could go, maybe next year.  Thanks guys for all you do.  It would be a lot harder for me without your support.  You rock!

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Just my "thumbs" up on podcast. I do watch them there is a lot of great info.

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Samurai Appliance Repair Man

Posted

5 hours ago, electro_doc said:

Wish I could go, maybe next year.  Thanks guys for all you do.  It would be a lot harder for me without your support.  You rock!

Domo, electro- hopefully I'll see you at ASTI in Tampa next year! 

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Samurai Appliance Repair Man

Posted

1 hour ago, AARDL said:

Just my "thumbs" up on podcast. I do watch them there is a lot of great info.

Thanks, Dion! We'll keep doing 'em as we have time. Now that ASTI is over, we should be able to do them more frequently. In fact, we already have a topic we're going to talk about in our next podcast: the coming Right to Repair laws and how they'll affect the appliance service industry. Stay tuned!

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Samurai Appliance Repair Man

Posted

From left to right: Mrs. Samurai, Samurai, Nate, Dan, Paul

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