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Upcoming Events
- Feb 15
  
  Appliantology Live Dojo, Saturday, 2/15/2025 @10 AM ET
  15 February 2025 03:00 PM Until 04:00 PM
  1
  Returning guest presenter Aaron Wilson is back for another exciting discussion. This time, we'll be talking about...
  The Science of CYA: How to Keep the Customer Safe, Document Your Work, and Not Get Sued
  We take on a lot of liability as appliance repair techs, and that can get us into sticky situations whether we've done anything wrong or not. Aaron will be teaching us all about how to navigate this side of the trade.
  We'll start by going over a tragic, real-world case study where a sloppy installation had lethal results, analyzing exactly how the installer's negligence caused this. From there, our scope will expand to what kind of safety precautions we should implement in our own work, both for the customer's sake and for our own.
  But even if you do everything perfectly, there's still the famous "technician witch hunt." Well, we'll also talk about how to deal with that by thoroughly documenting your work and putting yourself beyond legal reproach.
  A little about our guest, Aaron Wilson:
  Aaron has been in the appliance repair trade for about 15 years, starting out by doing installations before moving on to bigger and better things. He worked for C&W Services as a Sub-Zero authorized servicer for a time and thereafter joined Mr. Appliance of Highland Park in the Dallas area, where he worked for years as the lead technician and field service manager. These days, he's making sure that all the appliances of everyone's favorite fried chicken place are in tip-top shape as the Quality and Performance Consultant for the southwest branch of Chick-fil-A. In addition, he has taught many classes on refrigeration repair and advanced diagnostics, during which time he also developed training material for the soft skills side of things, which he is delighted to share with you. On top of all that he's a certified graduate of the Master Samurai Tech Academy, so he knows his stuff!
  Also, follow this Calendar Event so you'll get notified of new posts here. Look for the "Follow" button either at the top of the topic on desktop or below the topic on mobile.
  Who: This workshop is only available to tech members at Appliantology.
  When: Saturday, February 15 @10:00 AM Eastern Time.
  Where: Online via Zoom
  How:
  Click here to go to the forum topic with the registration link. If you're interested, register now. Arrive a couple minutes early to make sure your connection is working. Set a reminder for yourself for this workshop so you don’t miss it. And check out past workshops here: https://appliantology.org/announcement/33-webinar-recordings-index-page/

The Dojo

Shop talk for appliance techs: Bidness Skool, Tool Box, War Stories, whatever.

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7,972 topics in this forum

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- 407 views
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Magnetic Pen with Stylus

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- May 21, 2015
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- 164 views
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- May 20, 2015
Added Bonus of using the Blue Book --> My Parts Help

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- 10 replies
- 178 views
- Smashycomman
- May 16, 2015
Making hand-outs or info sheets for customers..

By nolazach, May 14, 2015
- 3 replies
- 61 views
- micabay
- May 15, 2015
Made a stupid mistake that I now see as on job training re:hotswap

By nolazach, May 11, 2015
- 8 replies
- 116 views
- nolazach
- May 14, 2015
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By DanInKansas, April 28, 2015
- 4 replies
- 97 views
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VIKING FRIG. VCSB360SS06 INTERMITTENT PROBLEM

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- 24 views
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By Smashycomman, May 12, 2015
- 6 replies
- 77 views
- Smashycomman
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When someone has "tried" to repair it before you...

By Smashycomman, March 9, 2015
- 12 replies
- 209 views
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Servicing all calls even when initially sounds like condemnation
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- 13 replies
- 173 views
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Thanks

By micabay, May 10, 2015
- 6 replies
- 71 views
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Epoxy for sealed system leaks

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Bucket Head

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- 7 replies
- 544 views
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Everybody, all together: ".....

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- 8 replies
- 117 views
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- 21 replies
- 249 views
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"Factory Authorized"?!?
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- 117 views
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