We've got a treat for you this time: special guest presenter Aaron Wilson is returning for another round of business talk! This time, we'll be talking about...
The Art of the Win: Communicating with and Serving the Customer while Making a Profit
This time, it's gonna be all about the customer. How do you identify what kind of customer you're dealing with? How does the type of customer inform how you're going to communicate with them about things like the price of the repair, or complications, or their options for moving forward? What do you do when conflict arises, and how do you redirect that conflict into a solution that is good for both you and the customer?
All these questions will be addressed as Aaron takes us through the DISC model for identifying and understanding different kinds of customers and their varying behaviors, inclinations, and responses. That understanding is key to navigating tricky situations and finding a path to complete satisfaction for the customer, and profit for you.
We'll be going through a few graphics about the DISC model, so feel free to download them beforehand, take a look, and have some questions ready.
A little about our guest, Aaron Wilson:
Aaron has been in the appliance repair trade for almost 14 years, starting out by doing installations before moving on to bigger and better things. He worked for C&W Services as a Sub-Zero authorized servicer for a time and thereafter joined Mr. Appliance of Highland Park in the Dallas area, where he is currently the lead technician and field service manager. In addition, he has taught many classes on refrigeration repair and advanced diagnostics, during which time he also developed training material for the soft skills side of things, which he is delighted to share with you. He's also a certified graduate of the Master Samurai Tech Academy, so he knows his stuff!
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Who: This workshop is only available to tech members at Appliantology.
When: Saturday, June 8 @10:00 AM Eastern Time.
Where: Online via Zoom
How:
Click here to go to the forum topic with the registration link. If you're interested, register now. Arrive a couple minutes early to make sure your connection is working. Set a reminder for yourself for this workshop so you don’t miss it.  And check out past workshops here: https://appliantology.org/announcement/33-webinar-recordings-index-page/