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File Name: Samsung Refrigerator Service Bulletin: Air leaking into the Ice Room File Submitter: Spannerwrench File Submitted: 15 Sep 2015 File Category: Appliance Repair Manual Pot Luck Supper Product: Refrigerators Bulletin Date: 08/18/2014 Bulletin Number ASC20140818002 Models: RF23HCEDBBC/AA RF28HFEDTBC/AA RF28HFEDTSR/AA RF28HFEDTWW/AA RF28HFPDBSR/AA RF30HBEDBSR/AA RF30HDEDTSR/AA RF31FMEDBBC/AA RF31FMEDBSR/AA RF31FMEDBWW/AA RF31FMESBSR/AA RF323TEDBBC/AA RF323TEDBSR/AA RF323TEDBWW/AA RF32FMQDBSR/AA RF32FMQDBXW/AA RF34H9950S4/AA RF34H9960S4/AA RF23HCEDBSR/AA RF23HCEDBWW/AA RF24FSEDBSR/AA RF263BEAEBC/AA RF263BEAESP/AA RF263BEAESR/AA RF263BEAEWW/AA RF263TEAEBC/AA RF263TEAESP/AA RF263TEAESR/AA RF263TEAEWW/AA RF28HDEDBSR/AA RF28HDEDTSR/AA RF28HFEDBBC/AA RF28HFEDBSR/AA RF28HFEDBWW/AA SUBJECT: Air leaking into the Ice Room from a gap between the wall and the ice room floor. (Direct Contact Ice Makers only) Symptom: Frozen water on ice room floor, ice on bottom of ice maker, water dripping into the fresh food section. Factory Solution: All new production units now undergo an improved inspection to identify and correct the gap. The new process has been in effect since March, 2014. Field Repair: Apply a bead of RTV Epoxy to the gap to improve the seal between the ice room and the wall. Click here to download this file