Hitachi NW-75WYS Top Load Washer Slow Spinning

[Ghashaan]

Hitachi NW-75WYS

I went on a service call for this washer but I couldn’t do a test run because the water hose was disconnected and the customer couldn’t set up the connection. I agreed to come back another time on condition that the inlet hose would be connected.

According to the customer, the washer performs all programs and functions as expected except that it spins extremely slow on all modes and problems. 

They contacted the seller and the advice of the seller was that this has something to do with the settings. But I’m quite baffled. Are there such things as settings in these washers? Maybe there are and I happened to be unaware of that. 

It seems not to show any error codes either. It just goes through the programs as expected but spins so slow that the clothes remain unwashed. 

Do you have any idea about this problem? Is it related to the motor? Or could it be a problem with the inverter (I’m not sure if it comes with an inverter) ? Any suggestions would be appreciated. 

A link to the user manual: https://www.hitachi-hk.com.hk/filemanager/common/Single_Type_Washer_2016/UM_WM_7075WYS_P.pdf

Thank you!

 

[Brian B]

Maybe a bad clutch or brake cam on shoe?

[Ghashaan]

@Brian B It’s slow on agitating also. Not only on spinning.