GE Gas Range, oven shutting down -- model# PCGS930SEL2SS

[SteveH66]

 

Greetings,

My sister has a relatively new (18 months old) GE Gas Range (Model#  PCGS930SEL2SS) and back in October it started exhibiting this issue where the oven would come on, up to temp and then would shutdown / not stay on and keep the oven at temp.   Because the oven was past the 1 year warranty, she ended up dealing with a local appliance repair company and 3 visits later, and more than $800 out of her own pocket things are no further ahead.  Reaching out to both the company she purchased from, and to GE have so far, not resulted in any action.   Searching both this forum and via google search have led to a possible lead on this issue... the bulletin referenced below seems like it is similar to what she is seeing, but I do not have access to the full details of this bulletin to further investigate.

https://appliantology.org/topic/69585-new-appliance-service-manual-added-ge-cgs986-pgs930-gas-range-training-bulletin-shutting-down-at-250f/

Oct 9, 2018 — GE CGS986 PGS930 Gas Range Training Bulletin - Shutting down at 250F View File PUB TB16-18 Submitter Samurai Appliance Repair Man ...

Additionally, I can say that the 3 service calls thus far have resulted in replacement of the components listed below, all which have not helped

• WS01L16300  -  glass & touch board
• WS01F08639  -  machine board
• WS01F07435  -  brake HSI
• WS01F09B94  -  blower
• WS01F06621  -  board sensing

Thanks in advance for any input on this!

[isaac]

Service pointer talking about fan failure,  turn unit on and look through the vents/grill once reached temperature,  you can also put unit in to self clean usually the cooling fan goes on right away (once door locks)  on self clean 

[16345Ed]

What are those numbers before each part?  They aren’t GE part numbers...

[Budget Appliance Repair]

4 hours ago, 16345Ed said:

They aren’t GE part numbers...

Probably coded numbers that the particular service company uses to keep anyone from looking up the actual parts and finding how much they really cost without doing their own look-ups of the parts name by model number.

Also looks like the OP here has their own model number wrong - nothing coming up as PCGS930 but using the number for the bulletin looks like the model in question is: PGS930SEL2SS. 

Maybe this is a Canadian model with the "C" and weird part#'s?

Edited December 18, 2020 by Budget Appliance Repair

[SteveH66]

Thanks all for the replies.  

Yes, I am in Canada, so definitely could be a variation on CAD model numbers.  I have screen shots from the work order showing the model# as recorded (but will check the unit itself and sales documentation).  The other screen shot is showing the part numbers as recorded on the work order.

I am not seeing a way to either imbed an image here or add an attachment,  but if there is a way please advise.

In the interim, the two screen shots should be visible at this link here.

Can anyone share details on the so-called bulletin that I identified in my original post -- I was really hoping I was on to something with this, and it was some sort of known issue.

Thanks again!

 

[16345Ed]

The bulletin, which we can’t share with unpaid non professional subscribers, is all about the blower fan. 
 

It’s either obstructed, bad wiring or motor dead. 
 

Id recommend hiring a new tech that has access to bulletins. 
 

If I paid someone $800 and still have the same issue I think I’d be making sure I got a refund. Sounds like they were just throwing parts at it hoping...

[SteveH66]

On 12/19/2020 at 9:17 AM, 16345Ed said:

The bulletin, which we can’t share with unpaid non professional subscribers, is all about the blower fan...

 Id recommend hiring a new tech that has access to bulletins. 

OK, I figured this was a bulletin published by GE, is that not the case here?

How would I go about finding a tech that is in the Kitchener-Waterloo area in ON.

[16345Ed]

18 hours ago, SteveH66 said:

OK, I figured this was a bulletin published by GE, is that not the case here?

How would I go about finding a tech that is in the Kitchener-Waterloo area in ON.

Google

[SteveH66]

7 hours ago, 16345Ed said:

Google

???

You are saying that you cannot share "your" bulletin as it is only for Appliantology professional subscribers right?  That was my interpretation of your response,  So, that is why I was asking what of your "professional subscribers" would be in that area.

Yes, I can and have used google to find general appliance repair shops.  I had asked earlier, to which there was no response -- is there a tech bulletin published by GE, the manufacturer on this matter?  Or is it just one of your bulletins?  If there is a GE bulletin, then yes, I would assume it to be available to any certified repair org, but again it sounds like this is one of your bulletins, restricted to your pro subscribers?

Am I missing something?

[16345Ed]

You call a local service company and simply ask if they have access to ge bulletins. If no, call the next one. 
 

[SteveH66]

So once again, the bulletin referenced at this link below is a GE bulletin??   Is there a GE bulletin# or reference number of any kind associated with this?

 

[SteveH66]

The reason I am asking is that I want to be armed with as much info as possible when engaging a local GE authorized service org.

[16345Ed]

It’s right there in your link above

TB16-18