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  • Upcoming Events

    • 15 February 2025 03:00 PM Until 04:00 PM
      1  
      Returning guest presenter Aaron Wilson is back for another exciting discussion. This time, we'll be talking about...
      The Science of CYA: How to Keep the Customer Safe, Document Your Work, and Not Get Sued
      We take on a lot of liability as appliance repair techs, and that can get us into sticky situations whether we've done anything wrong or not. Aaron will be teaching us all about how to navigate this side of the trade.
      We'll start by going over a tragic, real-world case study where a sloppy installation had lethal results, analyzing exactly how the installer's negligence caused this. From there, our scope will expand to what kind of safety precautions we should implement in our own work, both for the customer's sake and for our own.
      But even if you do everything perfectly, there's still the famous "technician witch hunt." Well, we'll also talk about how to deal with that by thoroughly documenting your work and putting yourself beyond legal reproach.
      A little about our guest, Aaron Wilson:
      Aaron has been in the appliance repair trade for about 15 years, starting out by doing installations before moving on to bigger and better things. He worked for C&W Services as a Sub-Zero authorized servicer for a time and thereafter joined Mr. Appliance of Highland Park in the Dallas area, where he worked for years as the lead technician and field service manager. These days, he's making sure that all the appliances of everyone's favorite fried chicken place are in tip-top shape as the Quality and Performance Consultant for the southwest branch of Chick-fil-A. In addition, he has taught many classes on refrigeration repair and advanced diagnostics, during which time he also developed training material for the soft skills side of things, which he is delighted to share with you. On top of all that he's a certified graduate of the Master Samurai Tech Academy, so he knows his stuff!
      Also, follow this Calendar Event so you'll get notified of new posts here. Look for the "Follow" button either at the top of the topic on desktop or below the topic on mobile.
      Who: This workshop is available to everybody, including you! You don't have to be a member of Appliantology to join the fun.
      When: Saturday, February 15 @10:00 AM Eastern Time.
      Where: Online via Zoom
      How:
      Click here to register. If you're interested, register now. Arrive a couple minutes early to make sure your connection is working. Set a reminder for yourself for this workshop so you don’t miss it. 

Recommended Posts

summertime
Posted

I have a LG top load washer, model WT1101CW, bought new in 2013. Recently I have started getting an OE drain error which stops the machine during the rinse or spin cycles. The machine **does** drain and will restart after the error if I pause it, open the lid, and resume the cycle. But it will just keep throwing OE errors until I give up and take the somewhat-too-damp clothes outside to dry in the Florida sun.

I've checked the drain hoses, they are not blocked, but there was some water in the bottom of the drain hoses. I also removed the black hose connecting the pump to the exterior drain hose and felt around inside the pump. I couldn't feel any lint buildup or foreign object blocking the pump. I noted that the impeller felt stiff, and didn't want to spin freely in either direction. I could get it to spin by pushing it, but it took some force. 

Does it sound like the drain pump needs to be replaced? Or is this more likely to be a control board issue?

Thanks!

Posted
On 6/7/2021 at 7:45 AM, summertime said:

Does it sound like the drain pump needs to be replaced?

OE is for slow drain and the pump is the most likely problem if the drain hose and intake hose are clear.

  • 1 year later...
Posted

What was the outcome of this? I have a customer with the exact same issue.

Posted
1 hour ago, Terence Hendley said:

What was the outcome of this? I have a customer with the exact same issue.

I change LG pumps quite often. Very common. 
 

pull pump, impeller will either be stripped or cockeyed. 

  • Like 1
Posted
23 hours ago, 16345Ed said:

I change LG pumps quite often. Very common. 
 

pull pump, impeller will either be stripped or cockeyed. 

 

Posted

Thanks

  • 1 year later...
Posted

Just replaced a pump on this. Today error oe issue  problem solved 

  • Like 1
Posted
11 hours ago, dave316 said:

Just replaced a pump on this. Today error oe issue  problem solved 

Good to hear !

 

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