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DurhamAppliance's Blog

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Customer Show and tell Video: Ice on Bottom of Freezer and Water on Floor

DurhamAppliance

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You've all experienced this... explaining what you deem to be a simple concept to a customer,  but although they say the understand,  the look they give you suggests it ain't quite getting through..  

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Sometimes a simple  picture or  video is worth a thousand words. 

The following video shows how a clogged defrost drain causes ice build-up on the floor of a freezer and how that leads to water on their wooden floors.  

This video was taken of a Whirlpool fridge with a clogged duckbill but can be used to explain any situations where ice builds on the compartment floor and water runs on the kitchen floors. It can also be used to explain defrost heaters..etc. 

Simple things like showing a picture and/or video really impress customers and can lead to larger paychecks  and increases the potential of receiving more   great reviews.

 It's not narrated,  so feel free to modify and/or claim it as yours. 

 

 

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QualityMike

Posted (edited)

did a KA yesterday for this issue. installed the improved drain hose, im always real careful in pulling the old one out not to crack the drain pan underneath. i dont actually pull the back cover off to defrost the evap drain pan, i use a zoom spout oiler bottle, i emptied the oil when i buy it, and fill it with hot water to defrost hard to get to areas. saves time i only have to pull out the top bin. defrost heater does the rest.

https://henery.doitbest.com/products/hillman-zoom-spout-oiler

Edited by QualityMike

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DurhamAppliance

Posted

5 hours ago, QualityMike said:

did a KA yesterday for this issue. installed the improved drain hose, im always real careful in pulling the old one out not to crack the drain pan underneath. i dont actually pull the back cover off to defrost the evap drain pan, i use a zoom spout oiler bottle, i emptied the oil when i buy it, and fill it with hot water to defrost hard to get to areas. saves time i only have to pull out the top bin. defrost heater does the rest.

https://henery.doitbest.com/products/hillman-zoom-spout-oiler

Zoom. spout bottle have their purpose,  like thawing out frozen water lines urpose.. ,  but I contend it's not efficient here. . 

. I can remove door,  drawer with cam, Icemaker and cover,   use a plastic scraper to remove ice in the pan and under the pan faster than it would take to melt the ice with a zoom spout bottle and heater.  Not to mention it's not efficient trying  to remove the hard ice block that usually forms in the top right section above the evap using a zoom spout, while working around the door etc... the heater doesn't remove it.   Steamer is great for that... a small hammer is great to break up ice on the freezer floor.... little. to no water to have to soak up. 

In the back,  use snips to cut the old water slide in half and it comes off easily (thanks to Bro Strathy for that tip).  Place the white adapter halfway into the new tube prior to intalling it makes it very easy (thanks to RichinSeattle for that tip

I have done this repair so many times I can do it in under an hour. 

 

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QualityMike

Posted

i got it done in half an hour, lot less work to do, and time saved. i keep this on my truck stock i do it so often, never had a recall yet on one. but we all have different ways of doing things, and thats cool… the  zoom spout oiler i use alot on the ge sxs water dispenser lines, and frozen icemaker fill tubes.

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DurhamAppliance

Posted

yes we all have our ways but in my opinion not checking for that frozen iceball is doing the customer,  and yourself a disservice.  

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Durham get some rest ain't it like 2 where you are 

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DurhamAppliance

Posted

Somebody has to keep an eye on you.  lol

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